Timothy Hwang
Ellicott City,MD
Summary
Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Sportsbook Supervisor
Caesars Entertainment
Baltimore, MD
01.2023 - Current
- Managing the sportsbook staff, including hiring, training, and scheduling
- Ensuring that all customers are satisfied with their experience at the sportsbook
- Monitoring the sportsbook to ensure that it is running smoothly and efficiently
- Ensuring that all bets are placed correctly and that all payouts are made in a timely manner
- Maintaining accurate records of all bets and payouts
- Ensuring that all staff members are following company policies and procedures
- Resolving any customer complaints or issues in a timely and professional manner.
Assistant Manager
Cafe' Cremosi
District Heights, MD
01.2021 - 12.2022
- Ordering and managing utensils, equipment, and supplies
- Processing payroll and managing financial controls
- Scheduling, hiring, training, and supervising staff
- Addressing customers' complaints and queries
- Planning and pricing menus and ensuring food quality and safety.
English Teacher Assistant
Howard Community College
Columbia, MD
12.2020 - 12.2021
- Assisting students with assignments individually or in small groups
- Creating and implementing lesson plans
- Keeping records of student progress
- Reinforcing lessons by tutoring individual students or small groups
- Taking attendance every day and reporting that to the Teacher
- Working individually with students to improve their performance
- Answering questions about the lesson
- Preparing classroom equipment and instructional materials for lessons
- Instructing students in proper classroom procedures and behavior
- Collaborating with teachers and parents on a regular basis regarding student progress.
Sales Representative
R&R Corporation
Rockville, MD
01.2017 - 12.2019
- Selling products or services to customers and representing the brand
- Reaching out to potential leads through a variety of channels, such as email, phone, text, and social media
- Negotiating with leads and using persuasion techniques to overcome objections and landing deals that are beneficial to the company, while also providing customers with optimal value
- Submitting and processing orders to ensure customers receive the products or services they request on time
- Participating in company meetings with sales managers and other sales reps.
Education
Bachelor's - Information Science
University of Maryland-College Park
03.2024
Associate's - General Studies
Howard County Community College
04.2022
High school diploma -
Mount Hebron High School
07.2011
Skills
- Training and Mentoring
- Operations Management
- Customer service
- Strategic Planning
- Staff Management
- Customer support
- Merchandising
- Goal-Oriented
Languages
- English, Expert
- Korean, Intermediate
Timeline
Sportsbook Supervisor
Caesars Entertainment
01.2023 - Current
Assistant Manager
Cafe' Cremosi
01.2021 - 12.2022
English Teacher Assistant
Howard Community College
12.2020 - 12.2021
Sales Representative
R&R Corporation
01.2017 - 12.2019
Bachelor's - Information Science
University of Maryland-College Park
Associate's - General Studies
Howard County Community College
High school diploma -
Mount Hebron High School