Mason Bilderback
Shreveport,LA
Summary
Dynamic Sportsbook Supervisor with a proven track record at Sportsbooks, excelling in team leadership and customer service. Enhanced productivity through effective training and mentoring, while ensuring compliance with gaming regulations. Committed to continuous improvement and adept at fostering a motivated work environment, resulting in increased customer satisfaction.
Overview
3
3
years of professional experience
Work History
Sportsbook Supervisor
Live Casino
02.2025 - Current
- Oversaw daily operations to ensure smooth workflows and timely task completion.
- Enhanced team productivity by implementing efficient workflows and setting clear expectations.
- Utilized strong leadership and problem-solving skills to maintain team efficiency.
- Boosted customer satisfaction through timely responses to inquiries and effective concern resolution.
Sportsbook Duel Rate
Penn Entertainment
07.2023 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Sports Book Supervisor /Sportsbook Ticket Writer
Caesars Entertainment
07.2022 - 07.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming regulation standards.
- Write tickets and cash winning tickets.
Education
High School Diploma -
Loyola College Prep
Shreveport, LA05-2011
Skills
- Training and mentoring
- Goal orientation
- Employee motivation
- Expectation management
- Staff leadership
- Customer service
Timeline
Sportsbook Supervisor
Live Casino
02.2025 - Current
Sportsbook Duel Rate
Penn Entertainment
07.2023 - 02.2025
Sports Book Supervisor /Sportsbook Ticket Writer
Caesars Entertainment
07.2022 - 07.2023
High School Diploma -
Loyola College Prep
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