Adia Johnson
Arlington
Summary
Enthusiastic Analyst with over 10 years of successful experience in Banking Finance field of Mortgage and Fraud Investigations that's seeking to contribute to a team's success through hard work and excellent organizational skills. I am motivated to learn, grow and excel in Banking Finance and have been recognized consistently for performance excellence that led to role advancements.
Overview
12
12
years of professional experience
Work History
Fraud Support Specialist
GENPACT (FIS)
09.2023 - Current
- Handle all aspects of the dispute process in compliance with established card network mandates, federal and state rules and regulations
- Review, research and initiate dispute inquiries from cardholders, financial institutions, and internal departments for the client
- Ensure compliance with all federal and state regulations to resolve billing errors (including all aspects of Reg E
- Handles/resolves non-posted items, retrieval projects and authorization chargebacks
- Handle Omni Channel inquiries from cardholders, financial institutions, and internal departments regarding disputes within established SLAs
- Meets the standards of the job, such as KPIs, quality standards, and adherence to schedule
- Other related duties assigned as needed.
- Verified transactions to determine if a block would be placed/removed from Debit/Credit Card.
Remote AML Investigator
GENPACT (Coinbase/WEX)
02.2022 - 01.2023
- Transaction monitoring / KYC / Screening / reviewed alerts and cases to ensure work product adheres to relevant policies, procedures and regulatory requirements
- Trained New Hires, SME
- Reviewed data from custom, standard software programs and applications as well as manual review systems while following Client Procedures to investigate, make decisions, and document transaction monitoring alerts
- Reviewed blockchain transactions and activity following user wallet ID's
- Analyzed case documents for discrepancies and suspicious activities
- Utilized knowledge of AML laws, including BSA, Patriot Act, and US Treasury guidelines
- Monitored and analyzed currency transaction logs.
Remote Commercial Dormant Specialist
ECA Staffing Solutions (Fidelity National Finance)
09.2020 - 02.2022
- Reviewed dormant report for files with funds greater than 180 days and disburse accordingly via ACH and Check Wire
- Contacted payee and/or direct operations for verification, reissued checks when warranted and revised/delivered Settlement Statement/Final HUD-1/Closing Disclosure when applicable
- Perform quality audits on data to Identify problems as it relates to quality, quantity, and completeness of data
- Prepared Due Diligence documents in accordance with the state escheatment requirements
- Obtain/review existing insurance policies and certificates and any pending claims against the property.
Senior QC Analyst
Corelogic (JP Morgan Chase Client)
12.2013 - 12.2019
- Decipher data received in varying file formats to identify root cause of the issue
- Identified problems as relates to quality, quantity, and completeness of data
- Coordinated solutions while interacting with vendors to improve and resolve data issues
- Develop business relationships to ensure successful implementation and support project efforts
- Conducted research of property data that were of moderate scope and complexity, where research requires review and judgment of multiple sources and knowledge of functional operations
- Leveraged all available resources, such as existing databases, third party sources and/or public information on the internet
- Trained new employees, SME
- Extract and enter appropriate data into various applications and databases
- Addressed escalated issues
- Run weekly and monthly production reports.
Title Clerk
Workway (Fidelity National Title Group)
03.2013 - 08.2013
- Open Title orders, maneuvering between multiple software programs simultaneously
- (Smartview, Titlewave, Softpro and Ramquest)
- Run credit checks on buyers and sellers
- Worked closely with Escrow officers, Closers and Title Examiners to ensure contracted time standards are met
- Compile Property Plats, COT, Name Runs, Deeds and Taxes in an electronically shared folder
- Research the ownership history and other details of a piece of real estate
- (i.e
- Commercial, Acreage and Residential)
- Build relationships with both internal and external clients
- Access the county assessor's office in the jurisdiction where the property is located to pull property taxes.
Escrow Assistant
First American
11.2012 - 01.2013
- Worked Retail and Streamline files
- Provide support to the Escrow department by assisting with customer service and administrative duties related to escrow closings
- Perform quality control/revisions for HUD
- Ensure all policies have been followed in the approval of a loan, all signatures are on all documents, and the loan documentation includes the correct data
- Communicate requirements and other information to clients including Title exceptions
- Collaborate with Notaries, Loan Officers, Curative, Closers, Vendors and Borrowers to recover documents needed to ensure closing takes place as scheduled
- Interpreted application materials to determine whether loans will be funded, closed or denied based on information gathered.
Education
Graduate -
Sam Houston HS
Arlington, TXGraduate -
Arlington Career Institute
Arlington, TX03.2010
Skills
- Information Security
- Investigations/Research
- Data Verification
- Problem Resolution
- Lexis-Nexis
- Salesforce
- Regulatory Compliance
- Financial Services
- Self-Starter
- Employee Training
- Auditing
- Proficient in MS Office
Timeline
Fraud Support Specialist
GENPACT (FIS)
09.2023 - Current
Remote AML Investigator
GENPACT (Coinbase/WEX)
02.2022 - 01.2023
Remote Commercial Dormant Specialist
ECA Staffing Solutions (Fidelity National Finance)
09.2020 - 02.2022
Senior QC Analyst
Corelogic (JP Morgan Chase Client)
12.2013 - 12.2019
Title Clerk
Workway (Fidelity National Title Group)
03.2013 - 08.2013
Escrow Assistant
First American
11.2012 - 01.2013
Graduate -
Sam Houston HS
Graduate -
Arlington Career Institute