Ariel Wyatt
Columbus,GA
Summary
Demonstrated leadership in managing teams and optimizing operational workflows, contributing to a 30% enhancement in customer satisfaction metrics.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Fraud Support Specialist
Fidelity informational Services
01.2025 - Current
- Responsible for responding and resolving consumer inquiries primarily by phone regarding bank activities.
- Expert at verifying activities on credit, debit, and prepaid accounts by applying critical thinking skills.
- Provide excellent customers services
- Deliver outstanding customer service skills (verbally and written) that fosters customer satisfaction.
- Exceeds in computer navigation and operation skills.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
Customer Service Representative
JACK HENRY
04.2024 - 05.2025
- Assist with reviewing and researching evidence/documents.
- Inbound fast pace environment
- Documenting customer interactions within the CRM system, including details of the issue, solutions provided, and any follow-up actions required.
- Expertise in resolving escalations calls
- Responsible for providing excellent communication skills and services
- Prepared and coordinating field assignments to obtain relevant evidence and information.
- Conducted high volume calls and suspicious activities, gathered evidence
- Fraudulent schemes, prevent financial losses, and ensure compliance with laws and regulations
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Built rapport with customers through active listening, empathy, and personalized interactions
Project Coordinator
Batteries Plus Bulbs
Columbus, GA
10.2023 - 11.2024
- Provided ongoing support to client institutions personnel in connection with routine operations and financial workflows.
- Responsible for selecting, developing, and evaluating team members to maintain efficient operations.
- Delivered high-quality services by delivering executive daily operational tasks with expected timeline.
- Implemented operational goals, work plans, and delegated assignments to meet business objectives.
- Identifying and resolving customer problems related to products, services, or account management through detailed questioning and knowledge of company systems.
- Promptly addressing customer questions, concerns, and requests received through email and live chat
- Oversee production scheduling by analyzing order volume, assessing capacity, and prioritizing tasks, ensuring timely fulfillment and efficient resource allocation
- Ensure timely deliveries by coordinating with suppliers, communicating with clients, and resolving logistical challenges, increasing satisfaction metrics by 30 %
Remote Healthcare Customer Service Representative
Salelytics
Columbus, GA
10.2022 - 02.2024
- Assisting patients with medical concerns.
- Responsible for scheduling and canceling appointments. Responding quickly to doctor requests and paging on-call doctors.
- Handling high-priority calls and urgent care needs. Responsible for multiple requests and medication management.
- Built strong relationships with customers through active listening and empathy, resulting in a decrease in customer complaints
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time
- Provided product knowledge training to new hires as part of the onboarding process to ensure consistent service quality across the team
Healthcare Service Representative
Conduent
04.2018 - 06.2021
- Assisted with customer concerns regarding policies, policy changes, and enrollment
- Processed billing and payments
- Performed researches for affordable medication and nearby pharmacies
- Calculated prices for best policies
- Provided exceptional customer service to patients and their families, addressing inquiries, resolving issues, and ensuring a positive experience
- Demonstrated strong knowledge of healthcare products and services, effectively explaining coverage options and benefits to customers
- Managed a high volume of incoming calls in a fast-paced environment, consistently meeting or exceeding call handling metrics
- Assisted in the resolution of billing discrepancies by working closely with insurance companies and patients to ensure accurate payment processing
- Provided support during open enrollment periods by guiding customers through the process of selecting appropriate healthcare plans
- Resolved escalated customer complaints promptly and professionally, finding satisfactory solutions while maintaining positive relationships
Customer Service sales Representative
Convergys
Columbus, GA
03.2016 - 02.2021
- Consistently exceeded sales targets by 75% each quarter, resulting in recognition as a top-performing sales representative for three consecutive years
- Developed and maintained strong relationships with key clients, resulting in a 85% increase in repeat business
- Implemented effective sales strategies that resulted in an increase of overall revenue
- Negotiated contracts and pricing agreements with customers, resulting in increased profitability
- Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction
Education
Master of Public Administration - Public Administration
Strayer university columbus
Columbus, GA12.2025
Bachelor's degree of science - Business Administration
Strayer University
Columbus, GA09.2023
Skills
- Streamlined scheduling and prioritized tasks to maximize productivity
- Assisted in managing user accounts and permissions within Active Directory Supported team members in resolving access issues Helped maintain system security and integrity
- Executed comprehensive research to compile relevant data and insights
- Assisted in communication initiatives by applying knowledge of law and public safety principles Supported understanding of psychological factors influencing community interactions Aided in creating structured presentations and reports for stakeholder engagement
- Directed customer relationship management initiatives to strengthen client engagement
- Implemented insurance sales strategies to enhance revenue generation
- Conducted comprehensive financial analyses and modeling to inform investment strategies
- Cultivated effective customer communication strategies to optimize service delivery
- Streamlined clerical operations to enhance overall office efficiency
- Delivered English language instruction to improve communication proficiency
- Utilized advanced computer skills to optimize operational workflows
- Evaluated and synthesized complex data sets to drive strategic decision-making processes
- Implemented cash handling procedures to guarantee precise financial transactions
- Fostered robust employee relationships to drive team collaboration
- Oversaw pharmacy operations to guarantee precise medication dispensing and uphold patient safety
- Streamlined medical administrative support processes to enhance operational efficiency
- Spearheaded cross-functional collaboration initiatives to optimize project outcomes
- Managed client relationships in customer support to foster satisfaction and loyalty
- Assisted customers in determining product needs and preferences Supported sales team in meeting monthly targets through clear communication Helped maintain organized inventory and product displays
- Coordinated appointment scheduling to assist team operations Supported calendar management to enhance meeting efficiency Aided communication between clients and staff regarding appointment options
- Directed administrative functions to optimize operational efficiency
- Directed comprehensive records management processes to uphold data integrity and accessibility
- Assisted in generating leads through targeted outreach efforts Supported team members in achieving sales goals by providing necessary resources Maintained customer relationships through regular follow-ups
- Assisted with data entry and management tasks using Microsoft Access Supported team members in report generation and data analysis Helped maintain and update the database
- Implemented management strategies to optimize team performance and drive operational efficiency
- Implemented inside sales strategies to optimize revenue growth and strengthen customer relationships
- Assisted in typing documents and reports for team projects Supported colleagues by maintaining accurate records and files Contributed to efficient communication through timely document preparation
- Directed phone call management processes to enhance communication efficiency
- Streamlined data entry processes to enhance information accuracy and integrity
- Implemented authentication protocols to safeguard system access
- Conducted comprehensive metrics reporting to evaluate performance trends
- Devised and executed strategies to enhance customer retention and loyalty
- Conducted in-depth data analysis to extract actionable insights
- Directed team management initiatives to enhance collaboration and optimize productivity
- Spearheaded team development initiatives to foster collaboration and improve performance
- Assisted healthcare teams in developing care plans for patients Supported implementation of treatment strategies Collaborated with staff to monitor patient progress and adjust care plans as necessary
- Facilitated team collaboration through Microsoft Teams to improve project communication Assisted in organizing virtual meetings to enhance workflow efficiency Supported team members in leveraging Microsoft Teams features for effective task management
- Assisted in data entry and organization using Microsoft Excel Supported team members in creating reports and analyzing data trends Helped maintain accurate records and documentation
- Assisted in creating software applications that addressed user requirements Supported colleagues in resolving technical challenges Contributed to project documentation and user training resources
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently
- Designed and executed comprehensive computer networking solutions
- Directed comprehensive account management processes to strengthen client relationships
- Assisted teams in leveraging CRM software for effective customer interaction management Supported data entry and record maintenance to promote accuracy in customer information Aided in troubleshooting software issues to improve user experience
- Assisted teams in leveraging Salesforce for customer relationship management tasks Supported data entry and maintenance to maintain accurate records Aided in troubleshooting user issues to improve system functionality
- Assisted in upholding HIPAA regulations to safeguard patient information Supported staff training on HIPAA policies and procedures Contributed to the creation of documentation for compliance with privacy standards
- Exhibited exceptional verbal and written communication skills to enhance collaborative efforts
- Directed property management operations to enhance tenant satisfaction and ensure effective property maintenance
- Directed team operations, ensuring compliance with organizational standards
- Executed strategic organizational techniques to enhance project workflow efficiency
- Managed Windows operating systems to guarantee optimal performance and security
- Implemented strategic initiatives to optimize operational efficiency
- Executed outbound calls to connect with potential clients and share product details Assisted in arranging follow-up appointments to strengthen customer relationships Contributed to team outreach initiatives through regular communication
- Assisted teams in implementing SaaS solutions to improve operational efficiency Supported users in navigating software features to enhance productivity Collaborated with colleagues to troubleshoot and resolve technical issues effectively
- Directed comprehensive project management initiatives to ensure timely delivery and high-quality outcomes
- Assisted in managing professional phone interactions Supported team members in communicating effectively with clients Helped resolve customer inquiries through attentive listening
- Orchestrated seamless and effective communication among diverse teams
- Assisted in creating secure connections for remote users Supported team members in resolving VPN-related issues Conducted user training on VPN software and best practices
- Led team initiatives to enhance collaboration and ensure successful project outcomes
- Assisted users in resolving technical issues to improve productivity Provided support for software and hardware inquiries in a timely manner Helped customers troubleshoot concerns effectively
- Assisted teams in leveraging HubSpot for successful marketing campaigns Supported implementation of CRM tools to improve customer engagement Aided in managing email marketing initiatives to enhance lead generation
- Oversaw daily operations within a medical office to ensure efficient patient care
- Assisted customers in identifying product needs and providing solutions Supported sales team in achieving targets through effective communication Contributed to maintaining inventory levels and product displays
- Directed management strategies to enhance operational efficiency
- Sales
- Management
Certification
- Business Administration September 2023 to Present
- Criminal Justice Studies May 2012 to Present
- Driver's License
- Medical Billing Certification
Awards
Honor student September 2023, Graduated with a GPA of 4.0 and maintained satisfactory on the president's list for six consecutive year's.
Accomplishments
- Maintained satisfactory on the Dean's list while maintaining a 4.0 GPA.
- Graduated with honors.
Additional Information
- Skills & Abilities
- Written and verbal Communication, Critical thinking and decision-making skills, Strong knowledge of the criminal justice system, Computer, Microsoft, Excel, Powerpoint, Microsoft word, Microsoft office, and Microsoft excel
Timeline
Fraud Support Specialist
Fidelity informational Services
01.2025 - Current
Customer Service Representative
JACK HENRY
04.2024 - 05.2025
Project Coordinator
Batteries Plus Bulbs
10.2023 - 11.2024
Remote Healthcare Customer Service Representative
Salelytics
10.2022 - 02.2024
Healthcare Service Representative
Conduent
04.2018 - 06.2021
Customer Service sales Representative
Convergys
03.2016 - 02.2021
Master of Public Administration - Public Administration
Strayer university columbus
Bachelor's degree of science - Business Administration
Strayer University