Kelli Garrison
Poplar Bluff,MO
Summary
Assisted in prescription processing and insurance verification for over 12 years. Supported patient communication and data entry tasks. Contributed to pharmacy operations and customer service while maintaining HIPAA compliance. Managed communication, multitasking, and high-volume data entry. Pursuing a remote role in pharmacy support, customer service, data entry, or administrative functions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Harp’s Pharmacy
01.2025 - Current
- - Process prescriptions accurately using pharmacy software.
- - Provide customer support in person and over the phone.
- - Enter insurance information and resolve claim rejections.
- - Maintain inventory and medication stock levels.
Housekeeper
Cedargate Nursing
03.2024 - 01.2025
- - Maintained clean and safe environments for residents and staff.
- - Managed laundry operations for facility and personal items.
- - Held active CPR certification.
Customer Service Representative
LendNation
11.2022 - 10.2023
- - Provided customer support via phone and in person.
- - Processed applications and verified required documentation.
- - Completed financial transactions and followed compliance requirements.
Administrative Support
Ozark Physical Therapy
01.2022 - 06.2022
- - Assisted with documentation, office organization, and filing.
- - Communicated with clients while maintaining confidentiality.
- - Ensured HIPAA-compliant handling of information.
Pharmacy Technician
Physicians Park Pharmacy
06.2014 - 06.2021
- - Entered prescriptions and handled insurance issues.
- - Assisted pharmacists in dispensing medications.
- - Monitored inventory levels and completed daily logs.
Pharmacy Technician
Kroger Stores
09.2008 - 05.2012
- - Entered prescription data and processed insurance claims.
- - Provided customer service at the pharmacy counter.
- - Performed data entry and cash handling responsibilities.
Skills
- Assisted customers with inquiries and issues through remote communication channels Provided timely support to enhance customer satisfaction Resolved problems efficiently to maintain service quality
- Executed remote data entry tasks with precision and attention to detail
- Facilitated virtual communication to enhance collaboration among team members
- Oversaw prescription processing procedures to guarantee accuracy and regulatory compliance
- Administered insurance verification processes to guarantee precise patient billing
- Streamlined prior authorization processes to enhance patient access to essential treatments
- Directed inventory management processes to maintain optimal stock levels
- Streamlined medication dispensing processes to enhance accuracy and timeliness of delivery
- Assisted customers with inquiries and issues to improve satisfaction Provided solutions to meet customer needs Collaborated with team members to enhance service delivery
- Monitored and enforced adherence to HIPAA regulations and compliance standards
- Implemented problem-solving strategies to effectively identify and resolve operational challenges
- Exhibited exceptional attention to detail in executing tasks and managing projects
- Streamlined scheduling and prioritized tasks to maximize productivity
- Enforced confidentiality protocols in all communications to safeguard sensitive information
- Cultivated effective team collaboration to drive successful project outcomes
- Orchestrated conflict resolution processes to foster enhanced team collaboration
- Implemented multisystem navigation strategies to optimize operational efficiency
Certification
- Certified Pharmacy Technician (CPhT) – PTCB
- Earned: August 2025
- Expires: August 2027
Timeline
Pharmacy Technician
Harp’s Pharmacy
01.2025 - Current
Housekeeper
Cedargate Nursing
03.2024 - 01.2025
Customer Service Representative
LendNation
11.2022 - 10.2023
Administrative Support
Ozark Physical Therapy
01.2022 - 06.2022
Pharmacy Technician
Physicians Park Pharmacy
06.2014 - 06.2021
Pharmacy Technician
Kroger Stores
09.2008 - 05.2012