Christopher Gibbons
Savannah,GA
Summary
Assisted teams in completing projects on schedule and within budget. Supported project coordination efforts to enhance team collaboration. Contributed to problem-solving initiatives to improve project outcomes.
Assisted customers with inquiries and product selections in retail environments. Supported sales teams in achieving targets through effective communication and service. Operated warehouse reach truck to facilitate efficient inventory management.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Retail Sales Associate Lead
XFINITY Store by Comcast
02.2022 - Current
- I excel in providing exceptional customer service, leading teams of 10-15 individuals in delivering sales and technical support for sales applications, and spearheading in-store marketing initiatives, including product updates and sales promotions, to drive business growth.
- Managed inventory levels and conducted regular audits to minimize stock discrepancies by 25%
- Led daily huddles with the store team to communicate goals, provide updates on performance metrics, and motivate employees
- Assisted customers with product selection, answered inquiries, resolved complaints promptly, and maintained a high level of customer satisfaction
- Collaborated with upper management to develop sales targets and action plans for achieving them within set timelines
- Collaborated with the marketing team to develop and execute effective advertising campaigns, resulting in increased brand awareness
Audio/Video Technician
Fairlawn Baptist
03.1998 - Current
Seasoned audio‑visual technician with 18+ years of hands‑on experience in church sound and video production. Skilled in live soundboard operation, multi‑camera management, and real‑time production support. Adept at maintaining and upgrading AV equipment, managing inventory, and ensuring seamless technical execution for services, events, and broadcasts. Known for reliability, problem‑solving under pressure, and delivering high‑quality audio and visual experiences.
Assistant Manager
Family Dollar
02.2021 - 05.2023
- I was in charge of scheduling and also floor support. Once a week in charge of the truck for stock and back room organizing guiding a team of 7-8 also assisting the manger in extra duties as in doing banking duties, opening and closing the store going to local stores to do relief or taking shifts when needed.
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of 8 employees, providing guidance and support to maximize productivity
- Implemented new scheduling system that optimized staff allocation and reduced labor costs by 32%
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Conducted regular meetings with staff to communicate goals, expectations, and provide updates on company initiatives
Forklift Operator/Warehouse
TARGET DISTRIBUTING Center
01.2020 - 01.2023
- R.c driver moving and transferring pilots on and off of trailers and also moving fright from end to end in the warehouse
Mobile Associate
Walmart - Troc mobile
01.2019 - 01.2022
- We assist clients in selecting appropriate mobile services, configuring their devices, and choosing suitable accessories for protection, charging, and entertainment.
- Demonstrated extensive knowledge of mobile devices, including smartphones, tablets, and wearable technology
- Assisted customers in setting up new mobile devices, activating service plans, and transferring data from old devices
- Educated customers on the features and benefits of various mobile accessories such as cases, screen protectors, chargers, and headphones
- Maintained a clean and organized sales floor to create an inviting shopping environment for customers
- Resolved customer complaints or concerns promptly and professionally to ensure high levels of customer satisfaction
- Assisted in the setup of promotional displays or events to attract new customers and drive sales growth
Candy Cook manager
Savannah Candy Kitchen
06.2014 - 01.2020
- Supervisor to 15 cooks and keeping up with stock for all ingredients. Maintaining daily paperwork keeping record of how much is cooked how many is cooked and also keeping all sanitary paperwork up to date. Also entering mod's into our system to help keep our inventory up to date and cycled.
- Oversaw daily operations of a high-volume kitchen, ensuring efficient workflow and timely preparation of food
- Developed and implemented standardized recipes and portion control measures to maintain consistency in food quality and minimize waste
- Implemented safety protocols and ensured compliance with health regulations to maintain a clean and safe working environment
- Collaborated closely with front-of-house staff to ensure smooth communication between the kitchen and dining areas during service hours
- Trained all kitchen staff on proper handling techniques for allergens resulting in zero incidents related allergies over two years
Floor Clerk
Publix Supermarket
08.2013 - 07.2015
- Stocking product, updating price tags and maintaining the best customer service with each person that come in the store
Electronics Sales Associate
RaidoShack
10.2012 - 01.2013
- Greeted incoming and parting customers. Peak customer count as high as 100.
- Endorsed electronic products to potential buyers, detailing features and specifications. Sales post set with $3000 monthly quota.
Roving Sales Representative, System Installer
Secure Watch ADT
06.2011 - 07.2012
- Explored target market area (Coastal Empire), endorsing security systems via door-to-door method. Over 50-60 homes covered daily.
- Installed system to subscribing clients, performing lay calculations and material estimates.
Supervisor, Customer Service and Sales
DirecTV/ATT
12.2006 - 07.2009
- Managed a 28-man staff comprised of technicians and sales associates.
- Endorsed Satellite T.V. service to prospect homeowners (Georgia and South Carolina). 10-25 prospects contacted daily via work orders // call-ins.
- Installed satellite T.V. system to qualifying clients. Average of 8-10 rounds completed per shift.
- Tended to a daily peak/average of 30-50 customer concerns, inquiries, and issues of technical nature.
Education
High school diploma or GED - G.E.D.
Youth Challenge Academy
Hinesville, GASkills
- Directed team initiatives to foster collaboration and drive project success
Assisted customers in identifying product needs Supported sales team in achieving targets through effective communication Collaborated with management to enhance customer satisfaction
Executed comprehensive strategic planning initiatives to align organizational goals
Diagnosed and resolved technical issues to ensure seamless operations
Oversaw daily retail operations, ensuring optimal team performance and customer satisfaction
Assisted users with mobile device setup and troubleshooting Supported team members in resolving technical issues related to mobile applications Contributed to maintaining mobile device inventory and organization
Assisted sales team in achieving monthly targets through effective communication and support Collaborated with colleagues to enhance customer satisfaction and retention Provided administrative support to streamline sales processes and improve efficiency
Assisted in daily operations of manufacturing facility Supported team members in achieving production goals Contributed to maintaining a safe and efficient work environment
Leveraged advanced computer skills to enhance operational efficiency
Executed end-of-day transaction balancing to ensure financial accuracy
Executed strategic planning and analysis for project initiatives
Facilitated effective communication through phone interactions Assisted customers with inquiries and concerns Supported team members in maintaining professional phone etiquette
Assisted users with technical issues to enhance productivity Provided support for software and hardware inquiries to ensure smooth operations Resolved customer concerns promptly to maintain satisfaction
Oversaw daily hotel operations, ensuring exceptional guest experiences
Assisted in managing operating systems to support daily operations Provided technical support for users encountering system issues Collaborated with team members to troubleshoot and resolve software problems
Assisted guests with inquiries and requests to enhance their experience Provided support in resolving issues to ensure guest satisfaction Collaborated with team members to maintain a welcoming environment
Supported quality assurance processes to maintain product standards Assisted in identifying defects and implementing corrective actions Collaborated with teams to enhance product reliability
Assisted in configuring and maintaining VPN connections for secure remote access\nSupported users in troubleshooting VPN-related issues to ensure seamless connectivity\nCollaborated with IT teams to implement VPN solutions that enhance data security
Demonstrated meticulous attention to detail in all tasks and projects
Assisted customers in selecting products that meet their needs Supported team members in maintaining store organization and cleanliness Contributed to achieving sales goals through effective product placement
Executed software troubleshooting procedures to identify and resolve technical issues
Assisted in training sessions to enhance team skills Supported new employees in understanding company processes Contributed to the development of training materials for various programs
Implemented lean manufacturing principles to enhance operational efficiency
Assisted in organizing training sessions for staff development Supported team members in acquiring new skills through workshops Facilitated onboarding processes for new employees
Directed management strategies to enhance operational efficiency
Optimized scheduling and prioritization of tasks to enhance productivity
Provided technical assistance to users, resolving issues efficiently Supported troubleshooting efforts to enhance system performance Assisted in maintaining documentation for technical processes
Leveraged mechanical knowledge to troubleshoot and resolve equipment issues
Assisted customers with inquiries and issues to enhance satisfaction Provided timely solutions to support customer needs Collaborated with team members to improve service delivery
Executed sales strategies to drive revenue growth and enhance market presence
Executed merchandising strategies to enhance product visibility and drive sales
Assisted users in navigating Microsoft Windows operating system Provided technical support for software installation and troubleshooting Collaborated with team members to enhance user experience with Windows applications
Directed sales management strategies to optimize revenue growth
Directed team operations to enhance collaboration and productivity
Executed door-to-door outreach initiatives to engage potential customers
Assisted in organizing theater productions by coordinating schedules and managing props Supported cast and crew during rehearsals to ensure smooth performances Contributed to set design and decoration efforts to enhance visual appeal
Provided technical assistance to users, resolving issues efficiently Supported troubleshooting efforts for hardware and software problems Guided customers through setup and installation processes
Delivered comprehensive network support to ensure seamless connectivity and operational efficiency
Resolved guest complaints regarding hotel accommodations to enhance customer satisfaction
Oversaw team operations to ensure efficient workflow and productivity
Demonstrated effective communication skills to facilitate collaboration and information exchange
Oversaw daily operations and strategic planning for store management
Assisted in daily clerical tasks to support office operations Organized and maintained files for easy access Provided customer service by addressing inquiries and resolving issues
Assisted in production processes to meet quality standards Supported team members in achieving daily manufacturing goals Contributed to maintaining a safe and organized work environment
Oversaw comprehensive account management processes to enhance client relationships
Cultivated customer-centric strategies to enhance service delivery
Assisted in developing marketing materials to support campaigns Collaborated with team members to execute promotional events Provided administrative support for marketing initiatives
Assisted teams in completing projects on schedule and within budget Supported project coordination efforts to enhance team collaboration Contributed to problem-solving initiatives to improve project outcomes
Directed team initiatives to foster collaboration and drive project success
Certification
- Driver's License
- Life and Health Insurance
- Food Handler
- Forklift Certification
Additional Information
Sales experience with over $50,000 collective revenue contribution., Extensive customer service knowledge with technical (troubleshooting and hardware/software installation) functions., Trained leader of a 15-man technical and sales staff.
Professional Skills
Advanced, Advanced, Intermediate, Intermediate, Intermediate, Expert
Timeline
Retail Sales Associate Lead
XFINITY Store by Comcast
02.2022 - Current
Assistant Manager
Family Dollar
02.2021 - 05.2023
Forklift Operator/Warehouse
TARGET DISTRIBUTING Center
01.2020 - 01.2023
Mobile Associate
Walmart - Troc mobile
01.2019 - 01.2022
Candy Cook manager
Savannah Candy Kitchen
06.2014 - 01.2020
Floor Clerk
Publix Supermarket
08.2013 - 07.2015
Electronics Sales Associate
RaidoShack
10.2012 - 01.2013
Roving Sales Representative, System Installer
Secure Watch ADT
06.2011 - 07.2012
Supervisor, Customer Service and Sales
DirecTV/ATT
12.2006 - 07.2009
Audio/Video Technician
Fairlawn Baptist
03.1998 - Current
High school diploma or GED - G.E.D.
Youth Challenge Academy