Jennifer Landrum
Springfield,OR
Overview
19
19
years of professional experience
Work History
Retail Store Supervisor
Rite-Aid Pharmacy
Lebanon, OR
10.2018 - 07.2025
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored new team members on customer service standards and product knowledge.
- Managed inventory levels, conducting regular audits to minimize shrinkage and optimize stock availability.
- Implemented visual merchandising strategies to enhance product visibility and boost sales performance.
- Resolved customer complaints efficiently, maintaining high satisfaction ratings and repeat business.
- Coordinated promotional events, driving increased foot traffic and enhancing brand awareness within the community.
- Analyzed sales data to identify trends, adjusting staffing and inventory strategies accordingly for peak periods.
- Led team meetings to communicate goals, share best practices, and foster a collaborative work environment.
- Answered product questions and assisted customers in selection and checkout.
- Assisted customers in locating desired products while providing knowledgeable recommendations based on individual needs.
- Boosted store sales through effective merchandising and strategic product placement.
- Monitored staff scheduling to ensure optimal coverage during peak hours while adhering to labor cost guidelines set forth by corporate policies.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and minimizing loss prevention risks.
- Coordinated with vendors for timely delivery of merchandise orders while maintaining strong working relationships for future business dealings.
- Determined layout of store merchandise for visual appeal to consumers.
- Collaborated with the management team to execute promotional events and drive foot traffic into the store.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Resolved escalated customer complaints with professionalism and empathy, ultimately preserving brand reputation and loyalty among patrons.
- Streamlined inventory management processes, resulting in improved efficiency and reduced stock discrepancies.
- Ensured compliance with local, state, and federal regulations to maintain a safe working environment and protect the company from potential legal liabilities.
- Oversaw employees and store functions on daily basis.
- Led weekly staff meetings to discuss goals, accomplishments, challenges, and opportunities for improvement within the store operations.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Reduced employee turnover by fostering a positive work atmosphere and offering competitive compensation packages.
- Developed a high-performing team by providing ongoing coaching, training, and performance evaluations.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Conducted periodic performance reviews with each team member as part of ongoing professional development initiatives within the workplace environment.
- Liaised with store manager to set up visually appealing layout for store merchandise.
- Evaluated sales trends to make informed decisions regarding inventory replenishment and markdown strategies.
- Streamlined processing of defective and clearance items to increase productivity by Number%.
- Observed and monitored store's security cameras to reduce retail crimes.
- Enforced company policies consistently across all employees to maintain a fair work culture that promoted teamwork and overall success.
- Established an open line of communication between upper management personnel allowing for streamlined decision-making processes.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Rectified issues with all staff departments.
- Maintained a visually appealing store environment through regular cleaning, organization, and merchandise presentation updates.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
Server
Panera Bread
Albany, Oregon
05.2018 - 10.2018
- High volume, fast-paced, and accurate electronic point of sale.
- Friendly customer service
- Providing customers with knowledge of products
- Maintaining a balanced till
- Creating and maintaining displays
- Order Accuracy
- Stocking
- Cleaning and maintaining an attractive store front as well as stock room
- Opening and closing Bakery
- Accurate display casing for Bakery
Shift Leader
Carls Jr
Albany, Oregon
09.2015 - 01.2018
- High volume, fast-paced, and accurate electronic point of sale.
- Friendly customer service
- Providing customers with knowledge of products
- Maintaining a balanced till
- Creating and maintaining displays
- Bank transactions
- Stocking
- Cleaning and maintaining an attractive store front as well as stock room
Shift Leader Manager
Burger King
Albany, Oregon
12.2006 - 06.2015
- Almost 10 years of public contact/ customer service experience.
- Dealing with the public in-person or by phone providing information about services/programs or explaining/applying laws, rules, regulations/procedures.
- Experience or training using computers to retrieve and input data.
- Almost 10 years of experience in cash handling, which included processing credit/debit card transactions and collecting checks when appropriate.
- A valid driver license and an acceptable driving record.
- Complete knowledge of applicable laws, rules, regulations and/or policies, and procedures.
- Ability to deal with people in a manner which shows sensitivity, tact, and professionalism.
- Supervise others by assigning/directing work; staff training and development, taking appropriate disciplinary/corrective actions, making hiring/termination recommendations, etc.
- Order, maintain, and track sales
- Schedule employees
- Record keeping
- Maintain daily, weekly, and monthly sales reports
- Inventory control
- Open and close cash registers, performing tasks such as counting money, separating charge slips, balancing cash drawers, and making deposits.
- High volume, fast-paced, and accurate electronic point of sale.
- Friendly customer service
- Providing customers with knowledge of products
- Creating and maintaining displays
- Stocking
- Cleaning and maintaining an attractive store front
- Receiving and confirming purchase orders
- Explaining store policies to customers
- Explaining rules and regulations to customers
- Maintaining a safe environment for employees and customers
- Maintaining professional and courteous relationships with our customers and our accounts
Education
No Degree -
Linn Benton Community College
Albany, ORHigh School Diploma - undefined
John w. North High School
Riverside, California06.2000
Skills
Utilized Microsoft Word to create, format, and edit professional documents
Utilized Microsoft Power tools to support data analysis and reporting initiatives
Utilized Microsoft Excel to streamline data management processes and improve operational efficiency
Oversaw team performance to align with organizational objectives Cultivated a positive work environment that fostered collaboration and innovation Mentored junior staff to develop their skills and enhance team capabilities
Oversaw store operations to enhance customer experience and drive sales growth Coordinated with staff to implement best practices in inventory control and merchandising Led training initiatives to develop team skills and improve service delivery
Oversaw training initiatives to enhance staff capabilities and performance Developed and implemented training programs aligned with organizational goals Mentored team members to foster professional growth and development
Developed and implemented strategies for effective goal setting and achievement to drive organizational success
Directed operations management initiatives to support organizational goals and improve service delivery
Directed staff management to enhance team productivity and cohesion
Led sales teams to achieve strategic objectives and enhance customer relationships
Facilitated preparation of bank deposits to maintain financial integrity and support operational efficiency
Oversaw delivery processes to enhance customer satisfaction and operational efficiency
Performed detailed assessments of inventory to enhance supply chain efficiency
Implemented shrink management strategies to enhance operational efficiency
Managed inventory levels through systematic shelf restocking to enhance customer access to products
Directed customer service initiatives to ensure prompt resolution of inquiries and issues
Managed cash handling processes to maintain financial integrity and security
Led initiatives to enhance employee motivation and engagement across departments Developed strategies to foster a culture of recognition and support among team members Championed programs that aligned employee goals with organizational objectives to drive performance
Facilitated effective task delegation to enhance project workflow and accountability
Implemented inventory control measures to enhance operational efficiency
Led collaborative initiatives across departments to enhance project outcomes and team synergy Championed a culture of teamwork by mentoring peers and facilitating knowledge sharing Drove successful project completions by aligning team objectives with organizational goals
Oversaw task management and prioritization to enhance team productivity Coordinated efforts across departments to align project timelines with strategic goals Championed initiatives that streamlined workflow and improved efficiency
Implemented effective time management strategies to streamline workflow and meet deadlines
Oversaw cash management processes and implemented reconciliation strategies to enhance financial integrity Led initiatives to streamline cash handling procedures and improve accuracy Fostered a culture of accountability in financial operations
Facilitated team leadership initiatives to drive project success and achieve organizational goals
Facilitated informed decision-making to support project objectives and team alignment
Exhibited a strong work ethic to enhance team productivity and achieve organizational goals
Designed and implemented leadership development programs aimed at fostering employee growth
Goal setting and achievement
Task prioritization
Staff coaching and training
Team building
Delegation and supervision
Superior work ethic
Health and safety procedures
Customer relations
Team building and motivation
Cash handling
Decision-making
Adaptability and flexibility
Effective communication
Customer engagement
Relationship building
Inventory and stocking
Timeline
Retail Store Supervisor
Rite-Aid Pharmacy
10.2018 - 07.2025
Server
Panera Bread
05.2018 - 10.2018
Shift Leader
Carls Jr
09.2015 - 01.2018
Shift Leader Manager
Burger King
12.2006 - 06.2015
High School Diploma - undefined
John w. North High School
No Degree -
Linn Benton Community College