Adia McNeill
Cambridge ,MA
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
11
11
years of professional experience
Work History
Visual Merchandising Specialist
Nike Well Collective
Hingham, Massachusetts
05.2023 - Current
- Monitored sales performance against targets set by management team.
- Performed inventory checks to identify any shortages or discrepancies in stock levels.
- Greeted customers, answered questions and provided assistance with purchasing decisions.
- Developed customer relationships by providing product knowledge and offering advice on product selection.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Provided training support for new employees on sales techniques and operational procedures.
Sales Associate
Nike
Boston, MA
11.2018 - 05.2023
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Built rapport with customers through friendly conversations about their shopping needs.
Security Guard
Northeast Security Inc.
Westwood , MA
07.2019 - 05.2021
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Monitored and authorized entrance and departure of employees, visitors and other persons.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
Bank Teller
East Cambridge Savings Bank
Cambridge, MA
10.2017 - 08.2018
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Met or exceeded sales goals by promoting bank products and services in every interaction.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Computer Sales Associate
Best Buy
Cambridge, MA
10.2015 - 10.2017
- Demonstrated product features by employing knowledge of technology and gadgets.
- Walked customers through online demonstrations to support better understanding of product features.
- Addressed all customer inquiries and resolved complaints.
- Organized store by returning all merchandise to its proper place and restocked displays.
- Educated customers on product and service offerings.
Cashier
Star Market
Cambridge, MA
09.2014 - 12.2015
- Assisted with purchases, locating items and signing up for rewards programs.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Education
Bachelor of Arts - Business Management
Qunicy College
Boston, MA06.2023
High School Diploma -
Cambridge Rindge And Latin
Cambridge, MA06.2016
Skills
- Reliability
- Security procedures knowledge
- Vigilant and watchful
- Observant
- Cash management
- POS systems
- Microsoft Office
- Active listening
- Critical thinking
- People skills
- Training & Development
- Conflict resolution
- Planning
- Leadership
Timeline
Visual Merchandising Specialist
Nike Well Collective
05.2023 - Current
Security Guard
Northeast Security Inc.
07.2019 - 05.2021
Sales Associate
Nike
11.2018 - 05.2023
Bank Teller
East Cambridge Savings Bank
10.2017 - 08.2018
Computer Sales Associate
Best Buy
10.2015 - 10.2017
Cashier
Star Market
09.2014 - 12.2015
Bachelor of Arts - Business Management
Qunicy College
High School Diploma -
Cambridge Rindge And Latin