ADIA NABA
The Woodlands,Texas
Summary
Experienced professional focused on meeting or exceeding objectives seeking Sales Associate position. Years of experience with helping others achieve their goals. Recognized for organization skills, person-centered, leadership, planning abilities and clear, direct communication style.
Overview
20
20
years of professional experience
Work History
Senior Social Worker
Department Of Veteran Affairs
The Woodlands, Texas
11.2018 - Current
- Interviewed 20 Veterans, families or groups to assess situations, limitations and issues and implement services to address needs.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Explained medical care options to help families make informed healthcare decisions.
- Maintained regular contact with clients by calling and visiting Veterans' homes.
- Completed detailed charts to summarize interactions with Veterans and booked follow-up sessions.
- Offered therapeutic services and crises intervention to emotionally disturbed Veterans.
Senior Sales Operations Manager
Interim Healthcare Of St. Charles
St. Charles, IL
01.2014 - 08.2018
- Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
- Generated reporting and analysis to support sales forecasting and planning to reach monthly, quarterly and yearly revenue goals.
- Liaised with other directors and departmental heads to align operational and sales priorities with total company direction.
- Recommended sales strategies for improvement based on regular market research and competitor analysis.
- Identified, developed and launched innovative tools or systems to achieve sales strategies.
- Built, trained and managed sales and operational teams to carry out sales initiatives and reach objectives.
- Built relationships with customers and community to establish long-term business growth.
- Organized promotional events and interacted with community to increase sales volume.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements..
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Maintained up-to-date knowledge of competitor services and pricing in market served.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
- Hired, supervised and coached 20 employees on sales strategies to optimize performance.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
- Prepared sales presentations for clients showing success and credibility of services.
School Social Worker
Perspectives Charter Schools
Chicago, IL
01.2006 - 01.2014
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Helped over 800 students develop new coping mechanisms and techniques to drive behavior modification.
- Maintained regular contact with students by calling and conducting home-visits.
- Collaborated with multidisciplinary teams of school psychologists, teachers and administrators to create and implement Individualized Education Plans.
- Developed Functional Behavioral Assessment and Positive Behavioral Intervention Plan to identify cause of problem behavior, formulate strategies to address behavior and teach new behavioral skills.
- Facilitated family therapy sessions between students, caregivers and siblings to remediate conflict and build healthy relationships.
- Observed student behavior and developed behavioral interventions.
- Monitored student attendance, documented truancy, and submitted referrals per requirements..
- Supported students, teachers, and families during crisis situations.
- Completed psychosocial histories of students under evaluation.
- Wrote and developed FBAs and PBIPs for each student.
- Trained and guided teachers on how to identify and support students.
- Participated in IEP, RTI, and other related meetings that determined and implemented school-wide policies.
Real Estate Agent
Coldwell Banker Chicago
Chicago, IL
01.2002 - 01.2006
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate over 300 transactions.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Advertised client properties through websites, social media and real estate guides.
- Wrote over 100 listings detailing and professionally highlighting property features to increase sales chances.
- Presented over 10000 purchase offers to sellers for consideration.
Education
Bachelor of Arts - Psychology
University of North Carolina At Charlotte
Charlotte, NCMaster of Arts - Social Service
University of Chicago
Chicago, ILSkills
- Comparative Market Analysis
- Market Tracking and Research
- Adaptability and Flexibility
- Lead Prospecting
- Closings Coordination
- Buyer and Seller Representation
- New Construction Assessment
- Negotiation Management
- Sales Quota Management
- Conflict Resolution
- Professional Relationship-Building
- Interviewing Clients
- Detailed Records and Reporting
LICENSES
TEXAS LCSW - 2018 - Current
IL REAL ESTATE - 2002 - 2006
Timeline
Senior Social Worker
Department Of Veteran Affairs
11.2018 - Current
Senior Sales Operations Manager
Interim Healthcare Of St. Charles
01.2014 - 08.2018
School Social Worker
Perspectives Charter Schools
01.2006 - 01.2014
Real Estate Agent
Coldwell Banker Chicago
01.2002 - 01.2006
Bachelor of Arts - Psychology
University of North Carolina At Charlotte
Master of Arts - Social Service
University of Chicago
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