ADIA PUCKETT
Atlanta ,GA
Summary
Motivated and dependable professional with years of expertise in fast-paced environment utilizing excellent Customer Relations and Service Satisfaction. Proficient in job execution and proven track record of success in compliance, warehouse operations, customer service and leadership. STRATEGIC AND CREATIVE THINKER with solid background in delivering decisive, action-driven leadership. Demonstrates expert insight and proficiency in teaching, coordinating, monitoring, evaluating and communicating clients. RESULTS-ORIENTED PROFESSIONAL with proven capacity to manage and coordinate operations and administrative support, using initiative, resourcefulness and good judgement. PERFORMANCE-DRIVEN TEAM PLAYER with excellent interpersonal skills and attention to detail, optimally utilizing all channels of communication to assist operations.
Overview
15
15
years of professional experience
Work History
WAREHOUSE ASSOCIATE
THE HOME DEPOT, GENERAL
2018.07 - 2021.05
- Checked, verified, and audited merchandise to ensure that ordered merchandise has been received and that merchandise is as ordered and not damaged or defective; entered data into remote data terminal, and place merchandise onto flats and trucks
- Identified, separated, labeled, and filled merchandise orders from stores by selecting and moving merchandise from pick slot to conveyor
- Loaded outgoing merchandise form conveyor, and reported damaged or vendor compliance issues to supervisor
- Met safety, productivity and quality standards, and performed other related duties and responsibilities as assigned
- Responsible for managing large amounts of data and inputting information accurately into system to ensure client satisfaction
- Used forklift to pull orders, working in the receiving and shipping department, picking, packing, and scanning orders using a palletizer and doing inventory
- Trained employees on an ongoing basis to increase production, worked closely with internal warehouse supervisor to ensure all equipment was functioning properly
- Redefined the usefulness of my entire position to increase production by helping out in different positions - whether it was restocking, order picking or loading trucks
- Maintained a clean hazard free work environment resulting in less accidents
- Met safety, productivity and quality standards, and performed other related duties and responsibilities as assigned
ASSOCIATE TECHNICIAN
LUXXOTICA
2017.04 - 2018.02
- Operated optical machines and equipment, used optical lab instruments to verify lens power, thickness and quality, used of optical tools to fabricate, assemble and repair eyewear, determined and select lenses needed to complete work order
- Performed machine and equipment calibration, electronic processing of work orders, assisted with periodic physical inventory, multi-task to cover more than one station or work area
- Restocking of lens inventory and maintained accurate and updated inventory of all necessary equipment owned by employer/employees
- Interacted with internal resources to identify issues, responded to concerns and follow up with a satisfactory resolution within a timely manner
- Maintained accurate documentation of all interactions with clients and demonstrated leadership in providing constructive feedback to staff when needed
- Possessed a good eye for detail and manual dexterity due to the complexity of the work
- Answered incoming calls and respond to customer inquiries
- Demonstrated effective listening skills and proficiently navigated through multiple systems to address client questions
DIRECT SUPPORT PROFESSIONAL
RESCARE HOMECARE
2016.01 - 2016.08
- Assisted residents with personal living and daily care activities in their home and community and provided direct supervision to the individuals
- Completed and updated all daily, weekly and monthly records, reports, logs, casework notes, administrative paperwork, fiscal reports, and medical records in an accurate, timely, and professional manner
- Worked to improve, enriched and respected the lives of individuals with developmental, physical, and mental disabilities
- Developed and implemented plans for individuals to achieve greater independence, their daily goals, and community integration
- Assisted with day-by-day operations of the residence accordance with regulatory requirements, agency policy and quality program standards
- Mentored, coached, and emphasized behavioral management to residents with developmental disabilities, trained in providing medication to residents
- Demonstrated the ability to communicate in both verbal and nonverbal (sign-language) formats
- Transported individuals in personal and/or company vehicle for community outings or scheduled appointments
- Ensured individuals' health, safety and welfare, enhances the quality of individuals' lives, and supports community inclusion
CASHIER/CUSTOMER SERVICE ASSOCIATE
KROGER STORES
2015.11 - 2016.03
- Operated computer software systems for purposes of data entry, written communication, cash
- Knowledgeable of accounting procedures including accounts payable, receivable, and deposits, credit card authorizations, account balance accrual and all other confidential record
- Wrote daily unbiased reports reflecting financial discrepancies, refunds, account deferrals and all
- Supervised and scheduled employees when in supervisory role
- Maintained high standards for customer service and quality assurance including approaching
- Worked closely with other departments to maintain effective communication
- Researched and analyzed retail financial overages and shortages for overall functionality of company
DIRECT SUPPORT PROFESSIONAL
VOLUNTEERS OF AMERICA
2015.07 - 2015.09
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supervised daily activities and provided assistance to staff.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
YOUTH VOLUNTEER
SPALDING REGIONAL HOSPITAL
2009.06 - 2013.07
Beauty Advisor
Sephora
2022.11 - 2024.01
- Recommended specific hair and beauty products to meet individual customer needs.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Education
EKG Technician -
Atlanta Career Institute
02.2024
Costmetology
Paul Mitchell The School - Atlanta, LLC
Atlanta, GA10.2022
HIGH SCHOOL DIPLOMA - undefined
GRIFFIN HIGH SCHOOL
06.2014
Skills
- Microsoft Office
- Customer Service & Support
- Result Execution
- Customer Focused
- Communications Skills
- Time Management
- Attention to Detail
- Interpersonal Skills
- Safety Assurance
- Problem Solving
- Team Management
- Conflict resolution
- Process Improvement
- Inventory Management
- Quality Assurance
- Leadership
- Reports/Documentation
- Capable of learning medical terminology and basic EKG interpretation
- Capable of using basic computer software
- Capable of learning skills to operate electrocardiographic equipment including EKG machine, holter monitors and event recorders
Timeline
Beauty Advisor
Sephora
2022.11 - 2024.01
WAREHOUSE ASSOCIATE
THE HOME DEPOT, GENERAL
2018.07 - 2021.05
ASSOCIATE TECHNICIAN
LUXXOTICA
2017.04 - 2018.02
DIRECT SUPPORT PROFESSIONAL
RESCARE HOMECARE
2016.01 - 2016.08
CASHIER/CUSTOMER SERVICE ASSOCIATE
KROGER STORES
2015.11 - 2016.03
DIRECT SUPPORT PROFESSIONAL
VOLUNTEERS OF AMERICA
2015.07 - 2015.09
YOUTH VOLUNTEER
SPALDING REGIONAL HOSPITAL
2009.06 - 2013.07
EKG Technician -
Atlanta Career Institute
Costmetology
Paul Mitchell The School - Atlanta, LLC
HIGH SCHOOL DIPLOMA - undefined
GRIFFIN HIGH SCHOOL