Summary
Overview
Work History
Education
Skills
Certification
Age
Languages
Timeline
Generic

Octavia Wilson

Bowling Green,KY

Summary

I am a dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Warehouse Associate

Tyson
Gallatin
12.2023 - 02.2024
  • Maintain packaging food in a timely manner

Cleaner

Premium Solutions
Portland
07.2023 - 09.2023
  • Clean up around the warehouse like the break rooms and bathrooms and the offices

Security Officer

Allied Universal
Springfield
03.2023 - 06.2023
  • Inspect trailers, logging trailers into the system, check surveillance, check contractors and visitors in

Remote Customer Service Representative

Amazon Warehouse
Clarksville
01.2022 - 12.2022
  • Answered phone and assisted customers with changes, provided assistance to clients, explained products and benefits, resolved payment and order disputes

Material Handler

Crown Services/ Hydro Design
Clarksville
08.2021 - 12.2021
  • Make boxes and put tiles in patterns

Cashier/Customer Service

Cash and Savers
Memphis
01.2021 - 07.2021
  • Check out customers and scan their products and bag their items

Administrative Assistant

Staff Line Temp Service
Memphis
04.2020 - 03.2021
  • Maintain database by entering information for clients and updating personal information and helping with job placements
  • Also set appointments and answer calls
  • Handle drug screening and background checks

Education

Certification - Dental Assisting

Accelerated Academy
Bowling Green, KY
07-2024

High school diploma -

Hillcrest High School
05.2018

Skills

  • Microsoft Excel (2 years)
  • Microsoft Word (2 years)
  • Microsoft Powerpoint (2 years)
  • RF Scanner
  • Customer service (5 years)
  • Office experience (2 years)
  • Order Picker
  • Laundry
  • Cleaning Experience
  • Materials Handling
  • Custodial experience
  • Team Work
  • Flexibility
  • Warehouse Experience
  • Sales
  • Microsoft Office
  • Data Entry (3 years)
  • Packaging
  • Windows
  • Typing
  • Customer support (3 years)
  • Pallet Jack
  • Commercial Cleaning
  • English
  • Proofreading
  • Filing (1 year)
  • Administrative Experience
  • Organizational Skills
  • Analysis skills (Less than 1 year)
  • Leadership (1 year)
  • Cash handling (3 years)
  • Security
  • Strong Verbal Communication (5 years)
  • Data Entry
  • Inbound and Outbound Calling
  • Scheduling
  • Appointment Scheduling
  • Reading Comprehension
  • Filing
  • Administrative Support
  • Office equipment proficiency
  • Retail sales customer service

Certification

Guard Card, 03/01/22, 03/01/25

Age

24

Languages

English, Expert

Timeline

Warehouse Associate

Tyson
12.2023 - 02.2024

Cleaner

Premium Solutions
07.2023 - 09.2023

Security Officer

Allied Universal
03.2023 - 06.2023

Remote Customer Service Representative

Amazon Warehouse
01.2022 - 12.2022

Material Handler

Crown Services/ Hydro Design
08.2021 - 12.2021

Cashier/Customer Service

Cash and Savers
01.2021 - 07.2021

Administrative Assistant

Staff Line Temp Service
04.2020 - 03.2021

Certification - Dental Assisting

Accelerated Academy

High school diploma -

Hillcrest High School

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Octavia Wilson