Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline

Jessica Pochon

Hillsboro,MO

Summary

Dynamic and client-oriented aspiring Remote Customer Service Representative with over five years of retail customer service experience competent at being the primary point of client contact, managing incoming calls, and customer service inquiries. Adept at multifunctional collaboration, customer relationship management, and client liaison and support provision. Skilled at sharing customer feedback with internal teams, troubleshooting client issues, and equipped with an excellent ability to adapt and respond to different customers in a variety of circumstances.


Authorized to work in the US for any employer

Overview

5
5
years of professional experience
1
1
Certification

Work History

Apparel Sales Associate/Cashier

Walmart
06.2023 - Current
  • Provide assistance to 10+ customers daily by identifying their needs through interpersonal communication and interaction (outcome) to ensure custom client-oriented solutions provision
  • Oversee price changes by liaising with upper management to warrant accurate price changes before start of day decreasing financial loss to price discrepancies and increasing customer satisfaction
  • Placing new products on the floor
  • Cleaning
  • Customer assistance
  • And working registers when needed

Apparel Sales Associate/Cashier

Walmart
12.2022 - 06.2023
  • Provide assistance to 5+ customers daily by identifying their needs through interpersonal communication and interaction (outcome) to ensure custom client-oriented solutions provision
  • Oversee price changes by liaising with upper management to warrant accurate price changes before start of day decreasing financial loss to price discrepancies and increasing customer satisfaction
  • Placing new products on the floor
  • Cleaning
  • Customer assistance
  • And working registers when needed

Produce Associate

Walmart
02.2022 - 12.2022
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Operated balers, power jacks and slicing machines.
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.
  • Assisted with monthly inventory counts.

Sales Associate

Dollar General
05.2021 - 11.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Crew Leader

Hardee's
05.2019 - 03.2021
  • Trained employees in time management and proper ways to complete job duties.
  • Monitored team members to verify work quality and address concerns.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.

Head Cashier/Customer Service

The Home Depot
03.2020 - 10.2020
  • Counted money in drawers at beginning and end of each shift.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Worked with floor team and managers to meet wide range of customer needs.

Assistant Manager

Burger King
08.2018 - 03.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High school diploma -

Rothsay Public School
2018

Skills

  • Customer Service Skills (5 years)
  • Microsoft Powerpoint (2 years)
  • Microsoft Excel (2 years)
  • Microsoft Word (4 years)
  • Kitchen Experience (3 years)
  • Client Retention
  • Liaison
  • Interpersonal Communication
  • Customer support (5 years)
  • Store Policies and Procedures

Certification

ServSafe Certified

2018 to 2024

Languages

English
Native or Bilingual
Swedish
Elementary

Timeline

Apparel Sales Associate/Cashier - Walmart
06.2023 - Current
Apparel Sales Associate/Cashier - Walmart
12.2022 - 06.2023
Produce Associate - Walmart
02.2022 - 12.2022
Sales Associate - Dollar General
05.2021 - 11.2021
Head Cashier/Customer Service - The Home Depot
03.2020 - 10.2020
Crew Leader - Hardee's
05.2019 - 03.2021
Assistant Manager - Burger King
08.2018 - 03.2020
Rothsay Public School - High school diploma,

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Jessica Pochon