Janea Brooks
Brandon,FL
Summary
Sales associate and cook with experience in vet assistance who excels in relationship building, knowledgeable thorough customer service to customers, fellow employees, and management. Skilled at problem solving and help encouragement for teamwork. I am the person you want as employee because I am at most hard working, trustworthy, honest, and a great team member. Awards Basic leadership ribbon March 2017 Basic leadership ribbon is earned by someone who shows great work ethic, leads very well, communicates to their peers, and to lead to success Responsible Animal Caretaker skilled in bathing, grooming and general animal welfare management. Promotes good health with fun, safe and clean environments. Dependably carries out instructions and stays current on schedules.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Piercing Pagoda- Signet Jewelers
08.2021 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Developed strong rapport with customers and created positive impression of business.
Customer Service Representative
OneTouch
03.2021 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Kennel Technician
Animal clinic
05.2022 - 07.2022
- Handled different sizes in dogs and cats took care of bathing, feeding and walking the dogs helped clients board their dog for holidays and make great connections with veterinarian, and vet techs
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
Sales Associate
Abercrombie & Fitch
01.2021 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Pet Sitter
Nandas walking paws
08.2019 - 01.2021
- Handling dogs of all sizes, care for animals in their home
- Gave animals proper attention to promote secure environment in owner's absence.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Exercised animals regularly with walks and rigorous play activities.
- Prepared food and water following instructions from pet owners.
- Communicated professionally with pet owners via phone, email, and text.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Gave medication to pets following guidelines from owners.
- Identified potential signs of aggression and anxiety in pets and took necessary steps to minimize any risks.
Sales Associate
Wireless World
04.2019 - 12.2019
- Customer service sales for phone cases cashier apply screen protectors to phones
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Prep Cook
Busch Gardens Tampa Bay
02.2018 - 04.2019
- Prep food cashier customer service cooking cleaning help train new employees
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Trained and assisted new kitchen staff members.
Cashier/Cook
Twistee Treat
03.2016 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Education
High school or equivalent - Naval science ROTC
Gaither High School
Tampa, FL06.2019
Skills
- Organizational Skills (10 years)
- Problem Resolution (8 years)
- Communications (5 years)
- Customer Service Skills (5 years)
- Customer Assistance
- Complaint Management
- Dog bather (2 years)
- Pet Sitting
- Animal Care
- Dog Handling
- Pet Care
- Babysitting
- Pet Grooming
- Food Preparation
- Animal Handling
- High school veterinary assistant (3 years)
- Store Opening and Closing
Certification
September 2017 to January 2019
1. Leadership skills
2. discipline
3. chain of command
4. Petty officer 3rd class
5. physical fitness
6. self improvement
7. team training
Languages
Spanish
Limited Working
Timeline
Kennel Technician
Animal clinic
05.2022 - 07.2022
Retail Sales Associate
Piercing Pagoda- Signet Jewelers
08.2021 - Current
Customer Service Representative
OneTouch
03.2021 - 10.2022
Sales Associate
Abercrombie & Fitch
01.2021 - 05.2021
Pet Sitter
Nandas walking paws
08.2019 - 01.2021
Sales Associate
Wireless World
04.2019 - 12.2019
Prep Cook
Busch Gardens Tampa Bay
02.2018 - 04.2019
Cashier/Cook
Twistee Treat
03.2016 - 08.2017
High school or equivalent - Naval science ROTC
Gaither High School
September 2017 to January 2019
1. Leadership skills
2. discipline
3. chain of command
4. Petty officer 3rd class
5. physical fitness
6. self improvement
7. team training
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