Urlinda Joe
Summary
Authorized to work in the US for any employer Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Warehouse Associate
Amazon
06.2023 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Caregiver Attendant
Quality Home Care
09.2022 - 06.2023
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Office Clerk
Compu Group Medical
02.2022 - 06.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
Team Member
Panera Bread
01.2022 - 04.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
Receptionist Assistant
24-7 Intouch
11.2021 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
Assembler
West Pharmaceuticals
01.2021 - 02.2021
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Collaborated with team members to improve production processes and maintain quality standards.
Expo/Food Runner
SOUL CAFE
11.2019 - 12.2020
- Quickly and clearly communicate dining orders to kitchen staff, directing attention to special requests or dietary restrictions
- Deliver food items to tables ensuring each restaurant patron received correct order
- Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery
- Maintain kitchen productivity, guaranteeing timely preparation and serving dishes to alignment with customer specifications
- Garnish dishes and quickly deliver items minimizing wait times.
MARAVILLA SCOTTSDALE
02.2019 - 11.2019
- Prepared beverages and filled food orders for residents
- Created orders, documented special requests and followed up with kitchen personnel to foster top quality service and minimize complaints
- Kept updated knowledge of menu and and specials, recommending specific items according to preference and food allergies.
Cashier/Sales Associate
Target Logistics
12.2018 - 02.2019
- Worked the cash register
- Assisted customers in finding items
- Answered customers' questions
Stand Lead
Levy Restaurants
02.2018 - 09.2018
- Count Inventory before and after shift
- Manage cashiers and their money plus drops
- Processing customers transaction
- Collecting money, credit cards, and gift cards
- Maintain the flow of the busy environment.
Landscaper, Construction Group Staffing
12.2017 - 02.2018
- Planted bulbs, trees, bushes and flowers
- Maintained grounds including trimming, weeding and general clean-up
- Aided crews in joining, wrapping and sealing sections of pipe
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
Warehouse Worker
Integrity Staffing Solutions
08.2017 - 10.2017
- Scanned customers orders
- Pack each order into boxes according to its size.
Prep Cook/Dishwasher
Navajo Nation Workforce Development
03.2017 - 07.2017
- Cooked all menu items according to specified instructions
- Cleaned and organized kitchen areas
- Prepared ingredients for menu items
- Managed opening and closing shift kitchen tasks
- Restocked inventory and ingredient items as needed
- Practiced proper safety and sanitation standards
- Bussed and reset tables and kept dining room and work areas clean.
Transport Driver
KT Transportation
02.2016 - 05.2016
- Drove clients to and from their appointments.
Caregiver
Soaring Eagles Home Care
02.2015 - 12.2015
- Supervised daily activities and provided assistance when needed
- Transported individuals to medical appointments and other errands
- Maintained a clean, safe and well-organized patient environment
- Worked to improve and enhance patient lives through effective and compassionate care
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
Education
High School Diploma -
Medical Assistant
Carrington College
2014
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Shonto Preparatory Technology High School
2012
Skills
- Customer Service
- Food Service
- Microsoft Word (4 years)
- Microsoft Excel (2 years)
- Caregiving
- Serving Experience
- Kitchen Experience
- Food Handler
- CPR/First Aid
- Fire Safety
- Direct Care Worker
- Medical Assistant
Timeline
Warehouse Associate
Amazon
06.2023 - Current
Caregiver Attendant
Quality Home Care
09.2022 - 06.2023
Office Clerk
Compu Group Medical
02.2022 - 06.2022
Team Member
Panera Bread
01.2022 - 04.2022
Receptionist Assistant
24-7 Intouch
11.2021 - 12.2021
Assembler
West Pharmaceuticals
01.2021 - 02.2021
Expo/Food Runner
SOUL CAFE
11.2019 - 12.2020
MARAVILLA SCOTTSDALE
02.2019 - 11.2019
Cashier/Sales Associate
Target Logistics
12.2018 - 02.2019
Stand Lead
Levy Restaurants
02.2018 - 09.2018
Landscaper, Construction Group Staffing
12.2017 - 02.2018
Warehouse Worker
Integrity Staffing Solutions
08.2017 - 10.2017
Prep Cook/Dishwasher
Navajo Nation Workforce Development
03.2017 - 07.2017
Transport Driver
KT Transportation
02.2016 - 05.2016
Caregiver
Soaring Eagles Home Care
02.2015 - 12.2015
High School Diploma -
Medical Assistant
Carrington College
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Shonto Preparatory Technology High School
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