Billing and Collections Supervisor
Arbor Centers For EyeCare
03.2005 - Current
- Supervised and coordinated activities of collections employees attempting to gather monies owed from insurance companies and patients.
- Documented conversations with insurance companies, employees and patients regarding accounts.
- Researched accounts and completed due diligence to resolve collection problems.
- Generated and mailed updated statements monthly and processed demand letters.
- Interviewed and assisted in selection of candidates for positions in the billing department.
- Processed payments and applied to patient balances.
- Contacted patients to collect outstanding payments.
- Sent accounts to the collection agency on a monthly basis.
- Filed and processed primary, secondary, and third party medical claims.
- Corrected billing errors.
- Posted electronic payments.
- Answered phone calls from office staff, patients, insurance companies, hospitals, and doctor offices regarding patient billing and insurance issues.
- Insurance credentialing.
- Work with co-pay assistance programs.
- Processed refunds to patients and insurance companies.
- Insurance verification.
- Worked with outside billing companies.