Billing and Collections Supervisor Arbor Centers For EyeCare
03.2005 - Current
Supervised and coordinated activities of collections employees attempting to gather monies owed from insurance companies and patients.
Documented conversations with insurance companies, employees and patients regarding accounts.
Researched accounts and completed due diligence to resolve collection problems.
Generated and mailed updated statements monthly and processed demand letters.
Interviewed and assisted in selection of candidates for positions in the billing department.
Processed payments and applied to patient balances.
Contacted patients to collect outstanding payments.
Sent accounts to the collection agency on a monthly basis.
Filed and processed primary, secondary, and third party medical claims.
Corrected billing errors.
Posted electronic payments.
Answered phone calls from office staff, patients, insurance companies, hospitals, and doctor offices regarding patient billing and insurance issues.
Insurance credentialing.
Work with co-pay assistance programs.
Processed refunds to patients and insurance companies.
Insurance verification.
Worked with outside billing companies.
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