Adiam Medhane
Columbus,OH
Summary
Eager and passionate person with a work history in claims processing, hotel clerk, retail, food service, babysitting and customer service. Willing to assist and ensure the best experience regarding the customers or patients experience.
Overview
12
12
years of professional experience
Work History
Patient Dining Associate
Ohio Health Grant Medical Center
Columbus, OH
09.2024 - Current
- Delivered exceptional dining services to patients, enhancing overall satisfaction and experience.
- Collaborated with dietary staff to ensure accurate meal delivery and special dietary needs are met.
- Maintained cleanliness and organization of dining areas, promoting a welcoming environment for patients and visitors.
- Assisted new dining associates on procedures and best practices for service excellence.
- Coordinated with food preparation staff for timely plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
- Monitored food safety standards, ensuring compliance with health regulations during meal preparation and service.
Babysitter
Self Employed
Columbus, OH
06.2022 - 08.2024
- Supervised daily activities, ensuring children's safety and well-being.
- Developed engaging educational activities tailored to individual developmental needs.
- Communicated effectively with parents regarding children's progress and behavior.
- Managed schedules for playdates, meals, and rest periods to optimize routines.
- Evaluated children's developmental milestones and provided feedback to parents for improvement strategies.
- Provided a safe environment for children, ensuring their well-being and security at all times.
Customer Service Representative
Teleperformance
Westerville, OH
12.2020 - 06.2022
- Managed incoming calls regarding ticket bookings relating to Amtrak ticket booking, primarily for the east coast.
- Actively listened to customers, booked train tickets, resolved concerns promptly, and escalated major issues to supervisor for further action.
- Followed all policy and procedures accurately and efficiently.
- Addressed customer inquiries and suggestions with professionalism, enhancing overall customer satisfaction.
Retail Sales Associate
JCPenney
Columbus, OH
10.2018 - 03.2020
- Greeted customers, assisting with product inquiries, selections, and purchase decisions to enhance shopping experience.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Facilitated customer purchases, item location, and enrollment in reward programs to increase customer loyalty.
- Answered questions about store policies and addressed customer concerns.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained organized and clean store environment to create an inviting atmosphere for customers.
Claims Representative
Safelite Auto Glass
Columbus, OH
03.2016 - 10.2018
- Reviewed insurance and claim documents for Liberty Mutual and USAA customers to facilitate timely processing.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Verified required information and secured missing data to expedite settlements.
- Adhered to policies and procedures to maintain accuracy and ensure smooth operations.
Guest Service Agent
Magnuson Grand Hotel
Columbus, OH
06.2014 - 05.2016
- Greeted guests upon arrival, ensuring a welcoming atmosphere and offering tailored assistance.
- Greeted guests upon arrival and offered assistance.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Communicated room issues to housekeeping and maintenance, facilitating prompt resolutions and enhancing guest experience.
- Resolved guest dissatisfaction by identifying root causes and implementing preventive measures for future service continuity.
Education
Associate of Science - Communications
Columbus State Community College
Columbus, OH06-2025
Skills
- Food safety/service
- Sanitation practices
- Adaptability
- Excellent customer service
- Nutritional knowledge
- Patient service
Languages
Tygrinya
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Dining Associate
Ohio Health Grant Medical Center
09.2024 - Current
Babysitter
Self Employed
06.2022 - 08.2024
Customer Service Representative
Teleperformance
12.2020 - 06.2022
Retail Sales Associate
JCPenney
10.2018 - 03.2020
Claims Representative
Safelite Auto Glass
03.2016 - 10.2018
Guest Service Agent
Magnuson Grand Hotel
06.2014 - 05.2016
Associate of Science - Communications
Columbus State Community College