ADIATU JANNEH
Stafford,VA
Summary
An industrious sales associate with demonstrated skills in product merchandising and sales promotion. Maintains thorough product knowledge to make individualized recommendations. Trained in POS system operation and conflict resolution. Stays on top of demands in fast-paced environments by effectively using slow periods. The area maintains organized, clean, and safe work areas with diligent attention to essential details. Frequently praised as proactive, customer-friendly, and efficient by peers. Well-organized professional equipped with varied experiences in administrative roles and driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Adiatu Janneh graduated from Northern Virginia Community College with an Associate's degree in Electrical Engineering. A student is working toward a Bachelor's degree in IT & Computer Science and seeking an opportunity to begin a career. Identifies and quickly closes knowledge gaps to offer the employer and team value.
Overview
6
6
years of professional experience
Work History
Sales Associate Specialist
Sherwin Williams
12.2017 - 11.2022
- Answered telephone calls and emails to respond to inquiries and questions.
- Handled issues professionally to company standards.
- Informed customers of promotions and special offers to increase sales..
- Contacted customers to finalize sales and service transactions.
- Supported team with receiving, pricing and merchandising.
- Demonstrated selling experience in fast-paced, service-oriented retail setting.
- Increased per-customer revenue with suggestive selling practices.
- Resolved customer concerns using strong communication and conflict management skills
- Delivered consistent service to develop customer base.
- Used feedback from customers and personal observations to better capitalize on sales opportunities.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service, money handling and organizing strategies.
Office Assistant Intern
District of ODU
06.2016 - 09.2016
- Processed all incoming applications to ensure high compliance standards
- Organized front and back office
- Created templates and memos per request of management
- Daily positive interactions with residents.
- Maintained neat, organized work area for team members.
- Taking and delivering messages
- Attended department meetings, open book meetings, and huddles.
- Answered telephone calls and emails to respond to inquiries and questions.
- Listened and took notes during meetings.
- Followed company processes and procedures for maximum compliance.
- Proofread papers, letters, and marketing materials to identify mistakes for quality control.
- Researched subjects at behest of staff to develop information and collate data.
Education
Bachelor of Science - IT & Computer Science
University of Maryland Global Campus
Adelphi, MD2024
A.S - Electrical Engineering : Science, Electrical Engineering
Northern Virginia Community College
08.2021
Advance Studies Diploma: Diploma -
Potomac Senior High School
Dumfries, VA06.2016
Skills
- Positive attitude
- Good communication
- Analytical thinking
- Ability to multitask
- Coordination
- Ability To Learn
- Exceptional Customer Service
- Sorting and Labeling
- Customer and Client Relations
- Time Management
- Business Operations Understanding
- Meeting Arrangements
Affiliations
- Member of FBLA
- Member of Future Women of Engineers
Timeline
Sales Associate Specialist
Sherwin Williams
12.2017 - 11.2022
Office Assistant Intern
District of ODU
06.2016 - 09.2016
Bachelor of Science - IT & Computer Science
University of Maryland Global Campus
A.S - Electrical Engineering : Science, Electrical Engineering
Northern Virginia Community College
Advance Studies Diploma: Diploma -
Potomac Senior High School