Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adiba Rahman

Jamaica,NY

Summary

Hardworking Cashier Team Lead offering 3 years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of POS system operations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience

Work History

Loan and Member Services

Bethpage Federal Credit Union Inc.
03.2023 - Current
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Processed applications for new accounts.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Referred customers to other banking departments for specialized services.
  • Educated customers on use of banking website and mobile apps.
  • Educated customers on online banking and mobile banking applications.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.

Teller

Bethpage Federal Credit Union Inc.
07.2021 - 03.2023
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Generated monthly reports on customer activity and customer feedback.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.

Cashier Manager

Hot chix
2017 - 2020
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Built and maintained effective working relationships with peers and upper management.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.

Education

High School Diploma -

Bayside High School
Bayside, NY
Jun.2017

Skills

  • Leadership development
  • Quality Assurance
  • Employee management
  • Friendly, positive attitude
  • Multitasking
  • Work ethic
  • Time management
  • Microsoft Office
  • Business Development
  • Product Knowledge
  • Brand representation
  • Receiving support
  • Training development aptitude
  • Sales Transactions
  • Calm and Professional Under Pressure
  • Customer Service
  • Problem Resolution
  • Product Sales
  • Professional telephone demeanor
  • Computer Skills
  • Money handling abilities

Timeline

Loan and Member Services

Bethpage Federal Credit Union Inc.
03.2023 - Current

Teller

Bethpage Federal Credit Union Inc.
07.2021 - 03.2023

Cashier Manager

Hot chix
2017 - 2020

High School Diploma -

Bayside High School
Adiba Rahman