Adila Salamu
Jersey City,NJ
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
9
9
years of professional experience
Work History
Waiter
Wing It
08.2023 - 12.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Collaborated with team members to consistently provide efficient service during peak hours.
Front Desk Receptionist
Taixi Restaurant
02.2021 - 07.2023
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
Sales Associate
JiuGuang
ShangHaiChina, China
02.2016 - 07.2016
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered store and merchandise questions and led customers to wanted items.
- Helped customers find specific products, answered questions, and offered product advice.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Developed trusting relationships with customers by making personal connections.
- Conducted inventories on a regular basis to track stock levels.
- Assessed customer needs to provide assistance and information on product features.
Salesperson
Shanghai New World
Shanghai China, China
02.2015 - 11.2015
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Replenished and arranged items to maintain appearance.
- Conducted market research to identify industry trends and customer needs.
- Presented products and services to prospective and existing customers to meet client needs.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Demonstrated product features to align with customer needs.
- Operated register, handled cash and processed credit card transactions.
- Collaborated with team members to develop effective sales plans.
- Created presentations that showcased company's capabilities and offerings.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Education
Bachelor of Science - Business Administration And Management
University of Massachusetts - Boston
Boston, MA09.2024
Skills
- Food Safety Understanding
- High-Volume Dining
- Food Spoilage Prevention
- Guest Relations Management
- Order Management
- Food Inspection
- Bill Computation
- Cash Handling
- Menu Presentation
- Courteous Phone Demeanor
- Relationship Building
- Point of Sale (POS) System Operations
- Item Promotion
- Customer Engagement
- Profit Generation
- Deal Negotiation
- Sales Process
- Needs Analysis
- Customer Care
- Relationship Selling
Languages
Chinese (Mandarin)
Professional
Timeline
Waiter
Wing It
08.2023 - 12.2023
Front Desk Receptionist
Taixi Restaurant
02.2021 - 07.2023
Sales Associate
JiuGuang
02.2016 - 07.2016
Salesperson
Shanghai New World
02.2015 - 11.2015
Bachelor of Science - Business Administration And Management
University of Massachusetts - Boston
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