ADILAH ABDUL-MATIN
Congress for the New Urbanism
Alexandria,VA
10
years of professional experience
A self-motivated individual with a diverse range of experience and skills spanning 14+ years. I am a collaborative leader with a dedication to partnering with coworkers to promote engaged work results. I am a strong team player who excels in building and maintaining relationships with a diverse range of people, clients, stakeholders, and students in dynamic, fast-paced settings.
Work History
Membership Manager
1 Year 4 Months- Developed and implement comprehensive membership programs that align with the organization's mission.
- Organized and facilitate member events, webinars, and outreach programs to engage the community and promote eco-friendly practices.
- Cultivated partnerships with allied organizations to enhance value proposition for existing members.
- Implemented comprehensive onboarding program for new members to facilitate smooth integration into the organization.
- Monitored membership databases and generate reports to track growth trends, member engagement, and program effectiveness.
- Analyzed membership data to identify trends and opportunities for growth in diverse communities.
- Developed and implemented membership engagement strategies to enhance member retention and satisfaction.
- Conducted regular surveys to gather feedback from members on satisfaction levels and areas for improvement.
- Led initiatives to streamline membership processes, improving efficiency and user experience.
- Established clear performance metrics for measuring success in membership growth, retention, engagement, and overall satisfaction.
Membership Diversity Coordinator
2 Years 1 Month- Coordinated enrollment and onboarding of new members, ensuring all fees and paperwork were processed efficiently.
- Helped members navigate CRM systems, pay for services, and resolve concerns.
- Coordinated logistics for national conferences, ensuring seamless execution of events and participant engagement.
- Built a loyal member base by organizing events and promoting exclusive services for members.
- Developed and delivered member communications, including email alerts and annual reports.
- Supported new members by facilitating connections with established participants and smooth integration into chapter activities.
- Assisted with the creation of national and regional chapter affiliates.
- Developed promotional materials, email appeals, acknowledgment letters, and progress reports.
- Created membership campaigns for outreach.
- Analyzed project outcomes to identify areas for improvement, contributing to long-term strategic planning efforts.
- Gathered and organized materials to support operations.
Membership Coordinator
2 Years 8 Months- Point person for association membership inquiries.
- Partnered with the Membership Committee Chair and committee members to foster increased member engagement and improved member retention.
- Lead the administrative process to collect and analyze membership performance data, to recommend program improvements on both the State and local project levels.
- Led the administrative process to collect and analyze membership performance data, to recommend program improvements on both the State and local project levels.
- Promoted program and membership enrollment in interactions with existing and potential members.
- Coordinated with marketing efforts to maximize member enrollment.
- Assisted in developing, maintaining, and updating membership program guidelines, interim and annual reports, and program evaluation.
- Fostered a climate of innovation and resolved problems to ensure member satisfaction.
- Helped create, budget, and plan membership campaigns.
- Created and maintained required assets in Your Membership (YM) membership software to enhance the development of the association database.
- Maintained accurate records, handled billing, managed data, and implemented membership registration records.
- Maintained a dashboard of current members and prospects.
- Assisted the communications director with association member-specific communications.
- Maintained familiarity with appropriate State legislation and regulations regarding physical therapists and physical therapist assistants.
- Support outreach to members via email updates, phone, etc.
Enrollment Management Analyst
2 Years- Responsible for student support duties, including answering student inquiries and providing information and referrals regarding registration, financial aid, and admissions.
- Supported students by addressing inquiries and offering information and referrals concerning registration, financial aid, and admissions.
- Assisted students during high-traffic periods (Add/Drop and registration) in person, on the phone, or via email.
- Provided accurate information to prospective students/parents as necessary, e.g., directions to campus.
- Coordinated all mailings to inquiries and applicants. Proofread correspondence, ran labels, and gave specific instructions to student workers to assemble these packets. Assist with mass emails as required.
- Ran all student enrollment reports to ensure accuracy and operational integrity.
- Provided accurate information to prospective students and parents, including directions to campus.
- Coordinated mailings to inquiries and applicants; proofread correspondence, managed labeling, and directed student workers in assembling packets and executing mass emails.
- Data entry of potential student prospects and applicants, maintenance of all correspondence.
Office Assistant 1
1 Year 5 Months- Organized and scheduled meetings, appointments, and tracked iExpense Reports.
- Managed public interface using customer service skills, answering and routing incoming inquiries quickly and appropriately.
- Prepared memos, letters, articles, and documents for distribution, mailing, or faxing.
- Managed file inventory and utilized an effective mail tracking system, documenting daily office correspondence into the agency record Daybook.
- Processed travel card reconciliation forms to ensure accuracy in financial reporting. and mileage reimbursement forms.
- Demonstrated ability to handle sensitive and confidential agency and HR documents appropriately.
- Assisted multiple executives with administrative duties.
Education
BA - Public Relations
Skills
Database Management
CRM systems proficiency
Membership Marketing Strategy
Cultural Awareness
Strong organization
Membership Performance Reporting
Relationship Building
Customer relations
SUMMARY OF QUALIFICATIONS
- Deep experience with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint. Familiar with Salesforce, NationBuilder, CRMs, Canva, Adobe Suite, and Google Suite.
- Demonstrated ability to maintain confidentiality and professionalism with sensitive and confidential information.
- Strong teamwork and interpersonal skills; ability to be adaptable, dependable, and handle multiple priorities simultaneously.
Timeline
Membership Manager
Congress for the New Urbanism
08.2024 - 12.2025Read More
Membership Diversity Coordinator
Congress for The New Urbanism
07.2022 - 08.2024Read More
Membership Coordinator
APTA New York
10.2019 - 06.2022Read More
Enrollment Management Analyst
Russell Sage College
10.2017 - 10.2019Read More
Office Assistant 1
Department of Environmental Conservation
05.2016 - 10.2017Read More
SUNY Oswego
BA from Public Relations
Read More