Adilene Hernandez
Winter Haven,FL
Summary
Eager Case Manager with over five (5) years of experience. Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Overview
15
15
years of professional experience
Work History
CASE MANAGER (CINS/FINS – FAMILY HELP)
YOUTH AND FAMILIES ALTERNATIVES
08.2019 - Current
- Assessing clients’ mental wellness, needs, preferences and abilities and using these to develop tailored care plans
- Worked with clients, family and friend support networks and health care professionals to put care plans in place
- Listened to clients’ concerns and providing counseling or intervention as required
- Recorded clients’ progress including charting referrals, home visits and other notable interactions
- Evaluated clients’ progress periodically and made adjustments as needed to improve outcomes
- Followed up with discharged clients to ensure they were satisfied with services and they are still in good physical and mental health
- Accomplished clients’ care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress; facilitating interdisciplinary approaches
- Determined clients’ requirements by completing intake interviews; determining need for therapeutic medical, psycho-social, and psychiatric evaluations; reviewing therapist evaluations, treatment objectives, and plans
- Established treatment programs by setting schedules and routines; coordinating services being provided; arranging resources
- Monitored cases by verifying clients’ attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support
- Maintained clients’ records by reviewing case notes; logging events and progress
CHILD PROTECTIVE INVESTIGATOR (CPI)
DEPARTMENT OF CHILDREN AND FAMILIES
06.2017 - 06.2019
- Conducted investigations regarding allegations of abuse, neglect, abandonment and/or special conditions for children
- Collected information through interviews with the children, parents, relatives, neighbors, and other parties associated with the case
- Engaged families, identifies needs and determines the level of intervention needed to include voluntary services or court ordered dependency services provides services linkages to agency and community resources based on needs assessment
- Provides recommendations for development of case plan to Case Manager
- Conducted initial/ongoing child Present and Impending Danger assessments;
- Developed with the family a signed Present Danger Plan and a signed safety plan for any identified threats and interventions
- Arranged emergency placement for any child that cannot safely remain in the home
- Notified state attorney, law enforcement, child protection team and other required individuals as appropriate
- Scheduled and gathered information for and participates in case staffing’s;
- Prepared appropriate reports/documentation in coordination with Children’s Legal Services and provides testimony in court
- Maintained thorough documentation in the client records/appropriate information system(s) and maintains organized client files
- Reported indication of abuse, neglect and/or abandonment to the Florida Abuse Hotline
- Provided subject matter expertise to help less experienced CPIs build increased capacity in investigative skills
- Provided case consultation and advises and/or co-investigates complex cases with other CPIs to assure appropriateness, clarity, quality, and thoroughness;
- Established and maintained cooperative working relationships with organizations and other agencies involved with child protective investigations such as community-based providers, Children’s Legal Services, law enforcement, medical personnel, schools, and other community/agency resources
- Ensured effective communication with deaf or hard-of hearing Customers or companions in accordance with the ADA and/or Section 504 and managed service records and report this data and any resources and/or training needs to their designated program point of contact
- Conducted daily FSFN entries
Paralegal Specialist and Administrative Assistant
DEPARTMENT OF CHILDREN AND FAMILIES
05.2010 - 05.2017
- Researched laws investigated facts and prepared documents to assist lawyers
- Researched and analyzed law sources such as statutes, recorded judicial decisions, legal articles, treaties, constitutions and legal codes
- Learned all aspects of General Rules of Discovery
- Prepared affidavits of documents and maintained document files
- Conducted research in juvenile cases and criminal cases
- Helped in preparation of the different types of witnesses
- Prepared answers, subpoenas, trial preparation, motions, dependency petitions, injunctions, affidavits of take and hold, court orders, notices, certificates of service and shelter petitions
- Maintained case files, court calendars, and litigation timetables for the assigned cases
- From 2011 to 2016, prepared approximately 6,700 court orders along with 790 motions
- Handled 141 dependency active cases
- Extensive e-filing experience
- Familiar with GRM and CRM (archiving programs)
- Combining, evaluating, and reasoning with information and data to make decisions and solve problems
- Established and maintained cooperative and professional working relationships with organizations and other agencies involved with child protective investigations such as community-based providers, Children’s Legal Services, law enforcement, medical personnel, schools, and other community/agency resources
CAPSTONE
ST. LUCIE COUNTY FAIRGROUNDS
09.2015 - 12.2015
- Company Overview: A nonprofit organization or a legislator’s office where I learned more about strategies and policies intended to address specific needs, such as business management, creating a viable business plan, and researched the market in order to gather sufficient information to improve certain areas
- A nonprofit organization or a legislator’s office where I learned more about strategies and policies intended to address specific needs, such as business management, creating a viable business plan, and researched the market in order to gather sufficient information to improve certain areas
OPS (OTHER PERSONAL SERVICES/RECEPTIONIST)
DEPARTMENT OF CHILDREN AND FAMILIES
08.2011 - 05.2012
- Completed Notice of filings, e-filed documents, prepared discovery, redacted legal documents, answered multiple phone lines, and re-directed clients
Education
MASTERS OF SCIENCE - PUBLIC ADMINISTRATION
UNIVERSITY OF PHOENIX
ORLANDO, FL01.2018
Associate of Applied Science - ORGANIZATION MANAGEMENT IN PUBLIC SAFETY
INDIAN RIVER STATE COLLEGE
FORT PIERCE, FL01.2015
Associate of Science - Paralegal Studies
INDIAN RIVER STATE COLLEGE
FORT PIERCE, FL01.2010
Skills
- Experience working with abused/neglected children and families
- Familiarity with Florida Comprehensive Case Information System
- Westlaw
- Knowledge of laws and legal codes
Languages
Spanish
Native or Bilingual
Timeline
CASE MANAGER (CINS/FINS – FAMILY HELP)
YOUTH AND FAMILIES ALTERNATIVES
08.2019 - Current
CHILD PROTECTIVE INVESTIGATOR (CPI)
DEPARTMENT OF CHILDREN AND FAMILIES
06.2017 - 06.2019
CAPSTONE
ST. LUCIE COUNTY FAIRGROUNDS
09.2015 - 12.2015
OPS (OTHER PERSONAL SERVICES/RECEPTIONIST)
DEPARTMENT OF CHILDREN AND FAMILIES
08.2011 - 05.2012
Paralegal Specialist and Administrative Assistant
DEPARTMENT OF CHILDREN AND FAMILIES
05.2010 - 05.2017
MASTERS OF SCIENCE - PUBLIC ADMINISTRATION
UNIVERSITY OF PHOENIX
Associate of Applied Science - ORGANIZATION MANAGEMENT IN PUBLIC SAFETY
INDIAN RIVER STATE COLLEGE
Associate of Science - Paralegal Studies
INDIAN RIVER STATE COLLEGE
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