Adilene Pantoja Ramirez
San Jose,California
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
4
4
years of professional experience
Work History
Supervisor
Security Industry Specialist Inc. // Allied Universal
11.2021 - Current
- Perform comprehensive inspections of designated buildings to ensure compliance with security protocols.
- Verifying presence of individuals in their assigned areas and promptly addressing any unsupervised activity
- Speak with relevant departments to implement necessary changes to Post Orders, ensuring any clearance to updated procedures and protocols.
- Coordinate and oversee Security Officer Request (SOR) Moves, ensuring smooth transitions and effective communication channels throughout operations.
- Act as point of contact for specialists, Points of Contact (POCs), and requesters, promptly addressing and resolving any issues encountered in field to maintain operational efficiency.
- Enforce disciplinary procedures for personnel demonstrating insubordinate behavior, ensuring adherence to company policies and maintaining a professional work environment.
- Act as a primary point of contact, handling incoming calls from security guards, requesters, Points of Contact (POCs), Global Security Operations Center (GSOC), scheduling, and events related to specific assignments. Resolve any communication discrepancies promptly to minimize disruptions in field operations.
- Manage daily shift acceptances and integrate them into the scheduling system, coordinating with scheduling, billing, and GSOC teams to ensure seamless access integration and operational efficiency.
- Oversee and assign break relief officers throughout the designated shift as the Break Relief Supervisor, ensuring adequate coverage and adherence to break schedules.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Monitor and accurately document the timing of first breaks, lunches, and final breaks for a team comprising approximately 130 guards, maintaining meticulous records of employee breaks to optimize operational efficiency.
New Hire Trainer
Allied Universal
05.2023 - 11.2023
- Revised slideshow presentations to ensure optimal functionality and visual appeal
- Increased consistency in employee performance evaluations by standardizing training materials across all departments.
- Served as a trusted mentor to countless employees, guiding them through challenging transitions into their respective roles within the organization.
- Taught 2 sets of classes a week and provided the required basic trainings needed for our site
- Revised rules to enhance clarity and address deficiencies in the previous set.
- Created engaging presentation materials utilizing multimedia elements to enrich learning experiences for trainees from diverse backgrounds.
Receptionist
Security Industry Specialist Inc.
09.2021 - 11.2021
- Answer incoming calls for all corporate locations (Seattle, San Jose, Culver City, New York, etc.)
- Answered phone promptly and directed incoming calls to correct offices.
- Greet and sign in employees for interviews, onboarding or any meetings with anyone from branch
- Upkeep common areas and conference rooms so they were ready to use at all times.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from potential client callers seeking information.
Security Specialist
Security Industry Specialist Inc.
07.2020 - 11.2021
- Provide escort services and monitor approximately 30 contractors daily
- Enhanced overall security by conducting thorough risk assessments and implementing effective security measures.
- Screened incoming employees, personal belongings, and shipments for security concerns.
- Stick to client directives and enforce established rules and procedures
- Trained for critical lab areas and executive floors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
No Degree -
California State University - Sacramento
Sacramento, CAHigh School Diploma -
Luis Valdez Leadership Academy
San Jose, CA06.2018
Skills
- Training and mentoring
- Staff Management
- Employee Motivation
- Strategic Planning
- Staff Discipline
- Processes and procedures
- Priority management
- Complex Problem-Solving
- Staff Development
Timeline
New Hire Trainer
Allied Universal
05.2023 - 11.2023
Supervisor
Security Industry Specialist Inc. // Allied Universal
11.2021 - Current
Receptionist
Security Industry Specialist Inc.
09.2021 - 11.2021
Security Specialist
Security Industry Specialist Inc.
07.2020 - 11.2021
No Degree -
California State University - Sacramento
High School Diploma -
Luis Valdez Leadership Academy
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