Adilene Rivera
Envoy Air
Chicago,IL
1
Language
7
years of professional experience
Dedicated Flight Attendant skilled in delivering exceptional passenger service and ensuring safety compliance. Effective communicator with a strong focus on customer relations and conflict resolution. Experienced in managing in-flight emergencies while fostering a collaborative team environment.
Work History
Flight Attendant
1 Year 8 Months- Managed cabin safety by delivering clear emergency briefings and continuously monitoring passenger compliance with safety protocols.
- Ensured compliance with FAA regulations and airline safety procedures across all flight phases.
- Conducted pre-flight inspections of emergency equipment, cabin security, and catering inventory to guarantee mission readiness.
- Collaborated with flight decks and ground crews to streamline turn times and enhance communication, contributing to timely departures.
- Resolved passenger conflicts and managed high-stress situations with professionalism and empathy, ensuring security compliance and maintaining a safe cabin environment.
- Adapted to dynamic schedules, including short-notice reassignments, overnight layovers, and holiday shifts, while maintaining peak performance.
- Delivered exceptional customer service by greeting passengers, managing boarding processes, and efficiently resolving in-flight seating and baggage challenges to enhance overall passenger satisfaction.
Team Member
3 Years 4 Months- Resolved customer concerns and complaints promptly, enhancing customer satisfaction and loyalty.
- Collaborated with team members across multiple workstations to ensure coverage and meet productivity targets.
- Trained and supported new employees on company procedures, customer service standards, and safety protocols, enhancing their onboarding experience.
- Maintained clean, organized, and safe work areas to support operational efficiency and workplace safety.
- Adapted schedule to work various shifts, holidays, and high-demand periods.
- Applied a proactive approach to daily responsibilities, contributing to smooth operations in high-volume settings.
Crew Member Team Leader
2 Years- Established performance goals for team members and launched incentive programs and contests to enhance engagement and productivity.
- Oversaw team members, ensuring job duties completion and adherence to operational standards, fostering a reliable work environment.
- Delegated tasks and responsibilities during shifts to maintain smooth workflow and operational coverage.
- Resolved customer complaints promptly, escalating issues when necessary to ensure effective resolution and maintain customer satisfaction.
Education
Associate of Arts - Criminal Justice
High School Diploma
Skills
Safety procedures
FAA Compliance
Emergency Procedures
Equipment inspections
Operational Readiness
Cabin management
Crew Communication
Passenger Safety & Care
Passenger Announcements
Customer Service
Conflict Resolution
Languages
Spanish
Native or Bilingual
Personal Information
Timeline
Flight Attendant
Envoy Air
02.2025 - CurrentRead More
Team Member
Target
05.2022 - 09.2025Read More
Crew Member Team Leader
McDonald's
07.2019 - 07.2021Read More
Avenal High School
High School Diploma
Read More
West Hills College
Associate of Arts from Criminal Justice
Read More