Adileni Erazo

• Reduced response time with effective prioritization and management of high call volume.
• Contributed to the achievement of monthly sales targets through diligent outreach efforts and effective lead nurturing.
• Operated as a reliable team player who consistently met deadlines and collaborated effectively across departments.
• Handled inbound leads via phone and internet and directed to appropriate contact.
• Worked with sales department to develop sales strategies and techniques.
• Maximized CRM usage for better data management, tracking leads, and analyzing performance metrics.
• Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.

• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Excellent communication skills, both verbal and written.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Paid attention to detail while completing assignments.
• Worked flexible hours across night, weekend and holiday shifts.

Assistant manager: supervise employees doing assigned task correctly, make sure store is properly locked and closed. Communicate to store manager of everything that happens in store. Make schedule.

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Strengthened communication skills through regular interactions with others.
• Organized and detail-oriented with a strong work ethic.
• Worked flexible hours across night, weekend and holiday shifts.

• Streamlined communication processes for improved efficiency and faster response times.
• Maintained a high level of professionalism while interacting with clients, fostering strong relationships.
• Collaborated with sales team to ensure consistent messaging and seamless customer experiences.
• Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
• Tracked customer interactions using CRM software, ensuring timely follow-ups and accurate recordkeeping.
• Used sales and order management systems and technologies to facilitate exceptional customer service.
• Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
• Made average of 200 outbound and inbound calls per day.