ADIN TEMP
Lincolnwood,IL
Summary
Aspiring Technical Support Representative with a passion to assist customers in maximizing product impact and usability. High attention to detail and focus on quick response times to customer queries. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
6
6
years of professional experience
Work History
Field Technician
Creative Technology Solutions
11.2024 - Current
- Assisted with onboarding of sites in various states, including but not limited to California, Massachusetts, Rhode Island, Florida, Texas, Ohio, and Illinois.
- Performed local deliveries and setups of Chromebooks, Chromeboxes, Raspberry Pis, and Windows 11 devices.
- Deployed Windows, Chrome, and Raspberry Pi devices
- Reimaged and configured Windows devices for existing and new clients using Active Directory, Microsoft Azure, and Intune.
- Opened, updated, and closed tickets on Zendesk's software, providing internal
- Interacted face to face with customers, answering any and all questions as needed.
- Followed proper HIPAA procedures for device disposal.
End User Associate
RLCanning (Providing Services to Chicago Public Schools)
08.2022 - 03.2024
- Provide direct support to administration, faculty, and students with: Updates to software such as Windows, ChromeOS, Jamf, and iOS.) Ensuring incidents and requests are handled according to agreed procedures and service levels
- Responding to assigned issues and troubleshoot problems with desktops, laptops, tablets, mobile carts, printers and peripherals, including deployment of new devices
- Identifying potential issues that could adversely impact end-user
- Perform inventory for all electronic devices at the start and end of the school year
- Assigning devices to staff on an as needed basis
- Identifying and escalating network-wide issues as they are discovered.
Volunteer
Computer Banc
01.2020 - 04.2020
- Checked in computers and performed diagnostics for repair
- Performed inventories on computers and computer repair equipment
- Disassembled computer systems to troubleshoot and resolve hardware issues
- Removed malware and viruses from laptops and desktop systems using specialized software
- Performed system and component failure analysis using diagnostic troubleshooting techniques
- Conducted business ethically to serve customers and increase company profit and goodwill
- Assisted with organization and cleaning to maintain tidy store appearance
- Flexible Schedule Troubleshooting and Diagnostics Hardware Repair Parts Replacement Deadline Adherence Computer Skills Positive Attitude
Education
Bachelor of Science - Computer And Information Systems Security
University of Illinois At Springfield
Springfield, IL05-2022
Skills
- Certified in Dell Product Repair
- Certified in Chromebook Repair
- Experienced in Apple Macbook Repair
- Maximizing product impact and usability
- High attention to detail
- Performed diagnostics for repair
- Performed inventories on computers and computer repair equipment
- Disassembled computer systems to troubleshoot and resolve hardware issues
- Troubleshooting and Diagnostics
- Hardware Repair
- Parts Replacement
- Deadline Adherence
- Computer Skills
- Positive Attitude
- Performed system and component failure analysis using diagnostic troubleshooting techniques
Timeline
Field Technician
Creative Technology Solutions
11.2024 - Current
End User Associate
RLCanning (Providing Services to Chicago Public Schools)
08.2022 - 03.2024
Volunteer
Computer Banc
01.2020 - 04.2020
Bachelor of Science - Computer And Information Systems Security
University of Illinois At Springfield