Adina Best

• Managed attorney calendars, court deadlines, and hearing schedules to maintain organized case workflows.
• Managed correspondence with clients, courts, and opposing counsel, maintaining professionalism and confidentiality.
• Reviewed case materials, organized exhibits, and maintained updated court records for attorney use.
• Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
• Streamlined communication between legal team members, fostering collaborative work environment.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Engaged with a high volume of customers each day to ensure satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Actively listened to customers, resolved concerns efficiently, and escalated significant issues to supervisor for swift resolution.
• Explained payment options and clarified pricing, receipts, and billing details for customers, including Auto-Pay, commercial and residential applications, Green Cross, and CARE.
• Investigated and clarified account discrepancies to enhance customer experience.
• Documented and detailed calls and complaints using call center's CRM database such as Cogsdale and SAP/S4HANA

• Recorded detailed inventory counts to ensure accurate stock levels.
• Took pictures of all the inventory to post and remove them from the website and other platforms, including pictures and videos for social media content to promote the business
• Wrote engaging and successful press releases to control information and public opinion.
• Cultivated strong corporate image and identity with clear branding.
• Handled some HR tasks such as setting up new employees on all the business tools such as eLeads, a platform used to contact customers when the customer showed interest in our vehicles

Graduating Class of 2017

• Relevant Coursework: Business & Finance Program