Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adina Grenfell

Porterville,CA

Summary

Seasoned professional with a robust background in optical dispensing and customer service, notably at Family HealthCare Network. Excelled in team building and optical measurements, enhancing patient care and inventory management. Proven track record in improving team efficiency and customer satisfaction, with a keen eye for detail and a commitment to excellence.

Overview

26
26
years of professional experience

Work History

Optician/Optometry Assistant

Family HealthCare Network
Visalia, CA
08.2021 - Current
  • Assist patients with frame selection and lens recommendations
  • Manage insurance authorization and claims processing
  • Conduct optical measurements and assist Optometrists with patient care
  • Maintain inventory and prepare lab orders

Transportation/Housekeeper

Family Healthcare Network
Strathmore, CA
02.2020 - 01.2021
  • Ensure safe transportation of patients and maintain cleanliness of vehicles
  • Perform housekeeping duties within the health center
  • Ensured that the health center stayed sanitized

Customer Service Representative and Cashier

Circle K
Fresno, CA
09.2019 - 02.2020
  • Resolved customer inquiries and complaints
  • Promote additional products and services to customers
  • Earned and maintained a food handlers’ card

Resident Services Specialist

Real Property Management
Porterville, CA
09.2017 - 09.2019
  • Planned community events and engaged with residents
  • Provided resources and resolved conflicts within the community
  • Property showing
  • Market Surveys

Bus Driver in Student Transportation

Student Transportation of America
Porterville, CA
12.2016 - 09.2017
  • Transported students safely and maintained vehicle standards
  • Earned and maintained a class B driver license with passenger endorsement
  • Earned a certificate for school bus driving

Independent Living Instructor

PSW
Porterville, CA
09.2007 - 10.2016
  • Assisted intellectually disabled individuals in daily living skills
  • Assisted with scheduled appointments
  • Assisted with cooking skills

Live-in Manager

Harp Home
Porterville, CA
12.1998 - 09.2007
  • Participates as a member of the Management Team
  • Promotes and models professionalism
  • Provides ongoing feedback to SLS staff on performance and coaches them to achieve performance goals
  • Completes annual performance evaluations
  • Convenes weekly team meetings to ensure strong coordination, teamwork and plan implementation
  • Supports the development of a highly effective team through team building, positive conflict resolution and staff development activities
  • Identifies program needs and works with leadership to ensure continuous program improvement

Education

Diploma -

Citrus High School
Porterville, CA
06.1994

Bachelor of Science - Creative Writing

Southern New Hampshire University
Hooksett, NH

Skills

  • Customer service
  • Optical orders
  • Optical dispensing
  • Eyeglass repair
  • Repairing glasses
  • Optical equipment operation
  • Frame selection
  • Budget Management
  • Team meetings
  • Optical measurements
  • Interview and hiring
  • Team building
  • Insurance verification
  • Claims processing
  • Annual staff review
  • Teamwork
  • Maintain inventory
  • Inventory management
  • Transaction processing
  • Display building
  • Multifocal lenses
  • Adjusting eyewear
  • Visual acuity testing

Timeline

Optician/Optometry Assistant

Family HealthCare Network
08.2021 - Current

Transportation/Housekeeper

Family Healthcare Network
02.2020 - 01.2021

Customer Service Representative and Cashier

Circle K
09.2019 - 02.2020

Resident Services Specialist

Real Property Management
09.2017 - 09.2019

Bus Driver in Student Transportation

Student Transportation of America
12.2016 - 09.2017

Independent Living Instructor

PSW
09.2007 - 10.2016

Live-in Manager

Harp Home
12.1998 - 09.2007

Diploma -

Citrus High School

Bachelor of Science - Creative Writing

Southern New Hampshire University
Adina Grenfell