Adina Grenfell
Porterville,CA
Summary
Seasoned professional with a robust background in optical dispensing and customer service, notably at Family HealthCare Network. Excelled in team building and optical measurements, enhancing patient care and inventory management. Proven track record in improving team efficiency and customer satisfaction, with a keen eye for detail and a commitment to excellence.
Overview
26
26
years of professional experience
Work History
Optician/Optometry Assistant
Family HealthCare Network
Visalia, CA
08.2021 - Current
- Assist patients with frame selection and lens recommendations
- Manage insurance authorization and claims processing
- Conduct optical measurements and assist Optometrists with patient care
- Maintain inventory and prepare lab orders
Transportation/Housekeeper
Family Healthcare Network
Strathmore, CA
02.2020 - 01.2021
- Ensure safe transportation of patients and maintain cleanliness of vehicles
- Perform housekeeping duties within the health center
- Ensured that the health center stayed sanitized
Customer Service Representative and Cashier
Circle K
Fresno, CA
09.2019 - 02.2020
- Resolved customer inquiries and complaints
- Promote additional products and services to customers
- Earned and maintained a food handlers’ card
Resident Services Specialist
Real Property Management
Porterville, CA
09.2017 - 09.2019
- Planned community events and engaged with residents
- Provided resources and resolved conflicts within the community
- Property showing
- Market Surveys
Bus Driver in Student Transportation
Student Transportation of America
Porterville, CA
12.2016 - 09.2017
- Transported students safely and maintained vehicle standards
- Earned and maintained a class B driver license with passenger endorsement
- Earned a certificate for school bus driving
Independent Living Instructor
PSW
Porterville, CA
09.2007 - 10.2016
- Assisted intellectually disabled individuals in daily living skills
- Assisted with scheduled appointments
- Assisted with cooking skills
Live-in Manager
Harp Home
Porterville, CA
12.1998 - 09.2007
- Participates as a member of the Management Team
- Promotes and models professionalism
- Provides ongoing feedback to SLS staff on performance and coaches them to achieve performance goals
- Completes annual performance evaluations
- Convenes weekly team meetings to ensure strong coordination, teamwork and plan implementation
- Supports the development of a highly effective team through team building, positive conflict resolution and staff development activities
- Identifies program needs and works with leadership to ensure continuous program improvement
Education
Diploma -
Citrus High School
Porterville, CA06.1994
Bachelor of Science - Creative Writing
Southern New Hampshire University
Hooksett, NHSkills
- Customer service
- Optical orders
- Optical dispensing
- Eyeglass repair
- Repairing glasses
- Optical equipment operation
- Frame selection
- Budget Management
- Team meetings
- Optical measurements
- Interview and hiring
- Team building
- Insurance verification
- Claims processing
- Annual staff review
- Teamwork
- Maintain inventory
- Inventory management
- Transaction processing
- Display building
- Multifocal lenses
- Adjusting eyewear
- Visual acuity testing
Timeline
Optician/Optometry Assistant
Family HealthCare Network
08.2021 - Current
Transportation/Housekeeper
Family Healthcare Network
02.2020 - 01.2021
Customer Service Representative and Cashier
Circle K
09.2019 - 02.2020
Resident Services Specialist
Real Property Management
09.2017 - 09.2019
Bus Driver in Student Transportation
Student Transportation of America
12.2016 - 09.2017
Independent Living Instructor
PSW
09.2007 - 10.2016
Live-in Manager
Harp Home
12.1998 - 09.2007
Diploma -
Citrus High School
Bachelor of Science - Creative Writing
Southern New Hampshire University
Similar Profiles
Frida Herrera PerezFrida Herrera Perez
Navigation Center Representative at Family Healthcare NetworkNavigation Center Representative at Family Healthcare Network
Maria Del Carmen ParamoMaria Del Carmen Paramo
Fron Office Medical Assistant at Family Healthcare NetworkFron Office Medical Assistant at Family Healthcare Network
Marissa SalinasMarissa Salinas
Billing Clerk at Family HealthCare NetworkBilling Clerk at Family HealthCare Network