Summary
Overview
Work History
Education
Skills
Timeline

Adina Maldonado

Elk Grove Village,United States

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Athlete Service Manager

Nike
04.2021 - Current
  • Trained over 40 less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase engagement to boost overall performance.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Monitored security and handled incidents calmly.
  • Excellent communication skills, both verbal and written

Store Manager

Versona
04.2020 - 05.2021
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Protected store from loss or theft by setting and enforcing clear security policies.

Co Manager

Charming Charlie
07.2013 - 08.2019
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.

Education

Bachelor of Arts - Marketing & Management

The Illinois Institute of Art-Schaumburg, Schaumburg, IL
06.2019

Skills

  • Payroll Administration and Timekeeping
  • Safety Awareness
  • Budgeting and Cost Control
  • Employee Performance Evaluations
  • Staff Motivation
  • Staff Management
  • Customer Relationship Management
  • Customer Consulting
  • Microsoft Word
  • Critical Thinking
  • Microsoft PowerPoint
  • Microsoft Excel

Timeline

Athlete Service Manager - Nike
04.2021 - Current
Store Manager - Versona
04.2020 - 05.2021
Co Manager - Charming Charlie
07.2013 - 08.2019
The Illinois Institute of Art-Schaumburg - Bachelor of Arts, Marketing & Management

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Adina Maldonado