Adis SIlva
Tampa,FL
Summary
Dependable Crew Member with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
7
7
years of professional experience
Work History
Crew Member
Trader Joe's
Tampa, FL
01.2022 - Current
- Operated cash register efficiently and accurately during checkout process.
- Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a professional manner.
- Unloaded trucks of incoming merchandise onto sales floor safely and efficiently.
- Verified that all incoming shipments were accurate according to purchase orders.
- Performed inventory counts of stocked items and reported discrepancies to management team.
- Adhered to health department regulations regarding food handling procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Monitored quality of food to ensure it met company standards for presentation and temperature.
- Resolved customer complaints in a professional manner.
Instructor
H.O.S.T.
Tampa, FL
08.2019 - 12.2021
- Created a positive environment by establishing open communication with students and parents.
- Monitored student behavior and provided feedback to parents ans administration.
- Established rules for group management and discipline while implementing appropriate consequences for disruptive behavior.
- Maintained accurate records of attendance, charges, and payment for all students in the program.
- Processed payroll bi-weekly and reviewed timesheets for accuracy and completeness prior to processing payroll.
- Assisted with safety auditing.
Student Aide
H.O.S.T.
Tampa, FL
08.2017 - 07.2019
- Developed instructional materials for various groups as requested by instructors.
- Enforced rules for behavior and procedures to maintain order among class.
- Supervised children on field trips to maintain safety and foster cultural learning experiences.
- Answered incoming phone calls to address questions or transfer to appropriate staff members.
Education
Bachelor of Arts - History
University of South Florida
Tampa, FL05-2024
Associate of Arts -
Hillsborough Community College
Tampa, FL05-2019
High School Diploma -
Tampa Bay Christian Academy
Tampa, FL05-2017
Skills
- Customer Engagement
- Diversity awareness
- Customer Service
- Clear Communication
- Crew Leadership
- Problem-Solving
- Teamwork and Collaboration
- Telephone Etiquette
- Team Contributions
- Learning Agility
- Leadership Qualities
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Media Editing
- Photography
Timeline
Crew Member
Trader Joe's
01.2022 - Current
Instructor
H.O.S.T.
08.2019 - 12.2021
Student Aide
H.O.S.T.
08.2017 - 07.2019
Bachelor of Arts - History
University of South Florida
Associate of Arts -
Hillsborough Community College
High School Diploma -
Tampa Bay Christian Academy