ADITI KHANCHANDANI
Belle Mead,NJ
Summary
Results-driven Technical Writer/Editor with over 15 years of expertise in crafting and refining documentation across diverse sectors, including Data Analytics, Telecommunications, Financial Services, Information Security, Cybersecurity, and Compliance. Recognized for exceptional communication skills and the ability to thrive under tight deadlines while maintaining high standards of quality. Detail-oriented professional with a proven track record in research, analysis, content development, and project management, ensuring clarity and precision in all deliverables. Committed to delivering impactful documentation that enhances understanding and drives engagement among target audiences.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Technical Writer
Vonage Americas LLC
Holmdel / Belle Mead, NJ
04.2024 - Current
- Team: Vonage Information Security - Compliance
- Developing comprehensive Information Security (InfoSec) policies and procedures through SME collaboration, ensuring documentation clarity and compliance with industry standards.
- Conducting thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
- Collaborating with stakeholders and cross-functional teams to review and update critical InfoSec documentation, facilitating cross-departmental alignment on compliance requirements.
- Managing documentation projects from concept to completion, meeting all deadlines.
- Developing detailed process documents, as well maintaining the team's document repositories.
Senior Content Developer
Teradata
Belle Mead, NJ
10.2021 - 10.2023
- Team: Information Engineering (IE)
- Lead Writer for documentation of Machine Learning (ML) Database Analytic Functions.
- Developed/edited concept/task/reference/release notes documentation for Teradata Vantage, Enterprise (on-premise) and VantageCloud Lake through feature analysis/research from sources such as Tech Talks, Detailed Feature External Specification (DFES), and High-Level Software Design Specification (HDLS) documents, ensuring accuracy and adherence to established guidelines.
- Conducted in-depth research and collaborated with SMEs to ensure accuracy and relevance of technical documentation.
- Analyzed and resolved assigned documentation-related JIRA tickets, tracked and updated the monthly documentation plan, and prepared QA reports and verified accuracy of documentation as part of publishing tasks.
Senior Technical Writer, Corporate Security
Cognizant Technology Solutions Corp
Skillman, NJ
09.2019 - 10.2021
- Teams: Corporate Security Policy & Standards Governance / Security Data Analytics
- Conducted reviews of corporate/cybersecurity policy, standards, and procedural documents for quality assurance, ensuring compliance with industry standards.
- Collaborated with stakeholders for document reviews and publication to ensure accuracy of information.
- Authored/edited how-to guides, cheat sheets, security metrics documents, and onboarding workflow guides (based on discussions with SMEs).
- Created/formatted templates and forms, diagrams, flowcharts, SharePoint client surveys, and wiki pages.
Senior Technical Writer
Cognizant Technology Solutions Corp
Philadelphia, PA
05.2019 - 06.2019
- Client: US-based Communications Company
- Team: Communications & Knowledge Enablement (CaKE)
- Crafted precise documentation (such as system description manuals, developer guides, procedural documents) for the Zeta platform (application for building intranet sites), translating complex technical specifications into accessible documentation for development teams.
Senior Technical Writer
Cognizant Technology Solutions Corp
Moorestown, NJ
09.2018 - 03.2019
- Client: US-based Communications Company
- Teams: Security Intelligence & Data Analytics (SIDA) / Security Development & Analytics (SDA)
- Developed/reviewed process documents/flowcharts/diagrams related to monitoring cybersecurity threats, and the teams' custom applications, dashboards, and architectures.
- Collaborated with cross-functional teams to gather information and ensure accuracy of technical content.
- Optimized internal knowledge base by reorganizing existing documentation and adding new process documents.
Technical Writer
Cisco Systems
Bangalore, India
11.2010 - 03.2013
Editor
Amba Research
Bangalore, India
10.2008 - 11.2010
Information/Technical Editor
Huawei Technologies
Bangalore, India
06.2006 - 08.2008
Quality Coordinator
Thomson Financial
Bangalore, India
08.2005 - 06.2006
Research Analyst (English Language Specialist)
Thomson Financial
Bangalore, India
08.2004 - 08.2005
Education
Bachelor of Arts (B.A.) - Communicative English (Major), English Literature, Psychology
Bangalore University
India04-2004
Skills
- Content development
- Documentation management
- Project Management
- Quality Assurance
- Research Skills
- Stakeholder Engagement
- Teamwork and collaboration
- Analytical Thinking
Accomplishments
- R&R for Customer Focus (Jan 2019) – Cognizant Technology Solutions
- Quarterly award for contribution to peer reviews - Cisco Systems
- Best Contributor Award (Apr 2008); Best Newcomer Award (Sep 2006) - Huawei Technologies
- R&R award for Outstanding Performance (Dec 2004); member of award-winning team for Outstanding Performance - Thomson Financial
Certification
- VONAGE AI STUDIO FOUNDATION - Sep 2024
- JIRA FUNDAMENTALS - May 2024
- TERADATA - INTRO TO ADVANCED SQL ENGINE 17.0 - Mar 2022
- TERADATA - INTRO TO VANTAGE 2.3 - Mar 2022
- TABLEAU DESKTOP AUTHOR
- CISCO CLI VERIFICATION AND LAB 1 (BASIC CONFIGURATIONS)
- CISCO LAB 2 (IPV4 ADDRESSING AND CONFIGURATIONS)
Websites, Portfolios, Profiles
Portfolio: sites.google.com
LinkedIn: www.linkedin.com
Timeline
Technical Writer
Vonage Americas LLC
04.2024 - Current
Senior Content Developer
Teradata
10.2021 - 10.2023
Senior Technical Writer, Corporate Security
Cognizant Technology Solutions Corp
09.2019 - 10.2021
Senior Technical Writer
Cognizant Technology Solutions Corp
05.2019 - 06.2019
Senior Technical Writer
Cognizant Technology Solutions Corp
09.2018 - 03.2019
Technical Writer
Cisco Systems
11.2010 - 03.2013
Editor
Amba Research
10.2008 - 11.2010
Information/Technical Editor
Huawei Technologies
06.2006 - 08.2008
Quality Coordinator
Thomson Financial
08.2005 - 06.2006
Research Analyst (English Language Specialist)
Thomson Financial
08.2004 - 08.2005
Bachelor of Arts (B.A.) - Communicative English (Major), English Literature, Psychology
Bangalore University