Aditi Verma
Chicago,IL
Summary
Talented Customer Success Leader with expertise resolving issues within set time limits to maximize customer satisfaction. Experience stepping into roles and quickly making positive changes to drive company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Enterprise Customer Success Manager
Cloudkitchens
10.2022 - Current
- Monitoring performance of two key brands of Future foods with 1500 stores in USA, including improving the overall performance of all customers operating the brands
- Using a comprehensive set of performance data, monitoring and analyzing the brand’s performance to recommend actions to improve brand profitability, longevity and scalability
- Analyzing customer metrics and proprietary data to identify trends, business growth or change management needs
- Facilitated training sessions for internal teams on how to effectively manage enterprise customers
- Created content such as webinars, case studies, white papers., designed to increase engagement with enterprise clients.
Senior Customer Success Manager
BirdEye
11.2021 - 10.2022
- Managed a portfolio of 150 accounts across multiple domains with an ARR of $2M
- Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities
- Tracked customer satisfaction metrics such as product usage, adoption rates, engagement levels, retention rates, and feedback surveys
- Demonstrated and explained product features and benefits to overcome customer objectives
Customer Success Manager
LeadSquared
09.2020 - 12.2021
- Client Acquisition: Managed end-to-end sales, targeting an ARR of $1.5Million in the North America region
- Client onboarding: Managed a portfolio of 30 odd customers with an ARR of $0.5 Million
- Developed dynamic dashboards and maintained knowledge of current products, as well as industry trends
- Collaborated with cross-functional teams to develop strategies for driving customer success
Customer Success Associate
Empass Learning
12.2017 - 04.2019
- Developed and maintained relationships with potential customers to understand their business needs
- Identified opportunities for up-selling and cross-selling additional services or products to existing customers
- Assisted with onboarding new customers and guided them through the product setup process
Assistant Systems Engineer
Tata Consultancy Service
10.2016 - 11.2017
- Implemented a money exchange handling system for Postfinance with Java
- Resolved complex technical problems encountered by end-users while working within established service level agreements
- Implemented data migration from legacy systems to new databases
Education
MBA - Marketing
SP Jain University
Sydney, Australia07.2020
Bachelor of Science - Electronics and Instrumentation
Banasthali University
India07.2016
High School Diploma -
CRPF Public School
India07.2012
Skills
- Customer Account Management
- Report Analysis
- Customer Retention
- Project Management
- Data Modeling
- Structured Query Language (SQL)
- Tableau
- Python Programming
- CRM Software: Salesforce, Hubspot, LeadSquared
- Ticketing software: Zendesk
Certification
- Google Digital Garage
- Google Ads Search
- Hubspot Inbound Sales
- Diploma: Core Java
- Diploma: ASP.Net
- Markstrat Certification
- Digital Mediapro
- Blue Ocean Strategy
- Capstone Business Simulation
Accomplishments
- Awarded 3 times as a SPIFF Winner at CloudKitchens
- Star of the quarter at Birdeye
- Employee of the month at Empass
- Academic excellence award in Grade 10 and Grade 12
- Instrumentalist of the Year
- Professional Bharatnatyam dancer and Pianist
Timeline
Enterprise Customer Success Manager
Cloudkitchens
10.2022 - Current
Senior Customer Success Manager
BirdEye
11.2021 - 10.2022
Customer Success Manager
LeadSquared
09.2020 - 12.2021
Customer Success Associate
Empass Learning
12.2017 - 04.2019
Assistant Systems Engineer
Tata Consultancy Service
10.2016 - 11.2017
MBA - Marketing
SP Jain University
Bachelor of Science - Electronics and Instrumentation
Banasthali University
High School Diploma -
CRPF Public School