ADITYA ANISINGARAJU
Los Angeles,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
SR. SERVICENOW DEVELOPER
Fujitsu America Inc
03.2019 - Current
- As a senior associate involved in multiple projects for different clients to architect, develop and implement ServiceNow Solutions in the client's environment
- Worked along with client business teams to understand their needs and developed or provided solutions to them
- Spearheaded the deployment of HAM Pro, leading to improvement in asset tracking accuracy and a reduction in asset loss.
- Configured asset lifecycle management workflows, resulting in reduction of asset-related issues and increased compliance.
- Created comprehensive reports and dashboards for hardware assets, enabling better visibility and informed decision-making.
- Developed and enforced asset reconciliation procedures, enhancing overall asset integrity and compliance.
- Improved hardware asset request and approval processes, streamlining workflows and reducing approval times.
- Collaborated with IT and procurement teams to refine asset procurement processes, reducing lead times and costs.
- Implemented SAM Pro processes that optimized software usage and reduced unnecessary expenditures.
- Configured SAM Pro to automate software entitlements and license management, improving efficiency and accuracy of software tracking.
- Developed and deployed automation scripts that streamlined software inventory updates and reduced manual intervention.
- Delivered training sessions and documentation for end-users and IT staff on SAM Pro best practices, enhancing user adoption and proficiency.
- Acted as a subject matter expert for SAM Pro, offering ongoing support and troubleshooting to resolve complex issues.
- Successfully completed SailPoint integration using REST API for client to provide access to applications to Users
- Worked on HRSD module for another client in an ongoing project where I developed enhancements in HRSD scope and worked on Onboarding activities
- Developed a custom scoped application which handles supply chain processes
- Developed custom UI pages using AngularJS
- Made the entire application translation ready
- Worked closely with implementation team and provided them technical documentation for all the APIs and Processes
- Worked with offshore QA to setup automated test framework for the entire application
- Performed core configuration tasks including system policies, business rules and client scripts
- Established and maintained communication with implementation teams, and other technology specialists.
PROGRAMMER ANALYST
Swift Strategic Solutions
11.2016 - 03.2019
- Worked as a production support engineer for the client Molina Healthcare for their ServiceNow system and involved with integration and changes in the ServiceNow tool
- Successfully transitioning instances to different versions of ServiceNow and handling all the customization
- Worked closely with knowledge manager in identifying and handling the knowledge articles and created workflows to publish and retire them
- Worked on Service Catalog, CMS and Incident module customizations and enhancements
- Worked on Orchestration to automate DB access requests
- Implemented Data Sources and created transformation maps to import the data into ServiceNow from different data sources
- Created scheduled jobs to run scripts, to import data by running scheduled transform map
- Develop and manage application code, user interface, and third-party integration components
- Created workflow activities, approvals, and implemented new workflows that use variety of activities to understand how records are generated from workflows
- Working knowledge of Web Technologies (XML, HTML, JavaScript, AJAX, CSS, HTTP/S, etc.)
- Managing update sets in Dev, QA, Stage and Production instances.
SERVICES SUPPORT REPRESENTATIVE
Unisys Global Services
08.2011 - 06.2014
- Worked on the ITIL components like incident, change, problem, release management
- Implemented Service-Now customization including, but not limited to, Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, report setup, and data imports and exports
- Integration experience with Active Directory using methods such as LDAPs
- Worked on troubleshooting security rules, scripts etc
- Created UI Actions/ UI Policies in customizing forms, buttons and server-side scripting using Script Includes.
TECHNICAL SUPPORT REPRESENTATIVE
Dell International Services
05.2009 - 07.2011
- Worked on providing fixes for US home/small business users with their personal desktops, laptops, printers and related software issues
- Mentored a team of 30+ members in handling the calls, providing good customer service and documentation of the issues.
Education
Master of Science Management Information Systems -
UNIVERSITY OF ILLINOIS
Springfield, ILBachelor of Technology Bio Technology -
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY
Skills
- Java, Python, SQL
- Oracle, MS SQL Server
- Microsoft Windows, Linux, Unix
- JavaScript, HTML, CSS
- ServiceNow, BMC Remedy
Certification
- ServiceNow Certified Application Developer
- ServiceNow Certified Systems Administrator
- ServiceNow Certified Implementation Specialist – Human Resources
- ITIL v3 Foundation Certified
- Salesforce Administration - 201 Certified
- Microsoft Certified Systems Engineer
Timeline
SR. SERVICENOW DEVELOPER
Fujitsu America Inc
03.2019 - Current
PROGRAMMER ANALYST
Swift Strategic Solutions
11.2016 - 03.2019
SERVICES SUPPORT REPRESENTATIVE
Unisys Global Services
08.2011 - 06.2014
TECHNICAL SUPPORT REPRESENTATIVE
Dell International Services
05.2009 - 07.2011
Master of Science Management Information Systems -
UNIVERSITY OF ILLINOIS
Bachelor of Technology Bio Technology -
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY
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