Kiran Kumar Nakka

• Experience in various IT Services of ServiceNow tool like Service Catalog Requests, Asset Management, Configuration Management, Service - Now Administration, Change, Incident and Problem Management, Knowledge Management, Reporting, Integration with Web Services.
• Expertise in developing and maintaining service catalog items and experience with complex integrations within the ITSM environment
• Working experience of CMDB and Asset Management Services: Business Services and configuration item relationships.
• Performed the task of using Discovery to load configuration information to CMDB.
• Configured Event Management (ITOM) by configuring Connector Instances and Connector Definitions.
Configured ServiceNow discovery and orchestration
• Expertise in creation of workflows for Service Catalog items in Service-Now and Configuring LDAP for user imports
• Experience in implementing end-to-end Service Catalog, Incident Management, Configuration and Asset Management, Change Management and Release Management with Knowledge of Content management
• Built forms from scratch along with advanced customizations at the level of Ul Macros/Ul page as per the complex requirements.
• Involved in various inbound and outbound integrations using SOAP Messages, Direct Web Services and Scripted Web Services.

• Designing of various Service Catalog items using Designer and Record Producers and Defining workflows for the Catalog items, Approvals and Dynamic tasks in ServiceNow

• Knowledge in configuration of CMDB (Configuration Management), Asset management and use of Discovery and MID - Server installation in ServiceNow.
• Development of Service Portal for all ESS users using Ul Pages,Ul Macros, Dynamic Blocks, HTML, CSS, JavaScript and Bootstrap.
• Expertise in doing CMDB bulk data loading using transform maps and transform scripts.
• Worked on integration of ServiceNow with External Authentication systems LDAP and SSO
• Creation and maintenance of Critical Incident Reports and User Administration.
• Extensively worked on Business Objects Administration. Uploaded the reports and created users and groups and setting the rights on them using Central Management Console (CMC).
• Experience working in third-party integrations using SOAP and REST web services, handling XML and JSON data.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes. Implementation and Enhancement of projects.
• Experience working with Waterfall, Agile and Scrum methodologies.
• Experience in developing, web based and standalone applications in JEE technologies.
• Experience in web development and application development using HTML, JavaScript and CSS, J2EE.
• Very Good organizational, communication and documentation skills.
• Ability to work independently and as part of a group.