Aditya Dhuman Manbhode
Farmingville
Summary
Results-driven Front Desk Supervisor with a strong background in front desk operations and housekeeping supervision. Skilled in managing staff schedules, resolving guest complaints, and enhancing service efficiency. Aiming to leverage expertise for improved operational performance.
Overview
14
14
years of professional experience
Work History
Front Desk Supervisor
Courtyard By Marriott
Manhattan
06.2023 - Current
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary.
- Print arrivals, look for any special request, balance the house for the upcoming three days.
- Handled cash, print rate variance credit and debit card transactions accurately.
- Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily.
- Greeted customers upon arrival and provided assistance with check-in.
- Resolved guest issues with creative solutions, escalating major concerns to management.
- Demonstrated strong organizational and multitasking skills to manage multiple tasks simultaneously.
- Used computer and database systems to verify information, process purchases and make notes.
- Responded effectively to guest inquiries regarding hotel services, amenities, directions, local attractions.
- Made and confirmed reservations.
- Contacted housekeeping or maintenance staff when guests reported problems.
- Recorded guest comments and complaints, referred customers to managers as necessary.
- Managed staff schedules and delegated tasks to maintain optimal service levels.
- Supervised front desk operations and ensured smooth guest check-in and check-out.
Housekeeping Supervisor
Marriott JFK
Queens
01.2017 - 05.2023
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Supervised daily housekeeping operations at a leading airport hotel.
- Coordinated staff schedules to ensure adequate coverage and efficient workflow.
- Trained new team members on cleaning standards and safety procedures.
- Inspected guest rooms for cleanliness and adherence to brand standards.
- Managed inventory of cleaning supplies and equipment for operational efficiency.
- Resolved guest complaints regarding housekeeping services promptly and professionally.
- Collaborated with maintenance team to address facility issues impacting cleanliness.
- Implemented new cleaning techniques to enhance service quality and efficiency.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
ASSISTANT FRONT OFFICE MANAGER
RADDISON PORT HOTEL
Port of Spain
01.2014 - 12.2017
- Set Radisson Rewards enrolment goals
- Check Pre-Reg's due in and update team
- Check VIP & Radisson Reward Members and coordinate arrival and welcome
- Review Arrivals for new, regulars, extended stay guest and special requests
- Review High Balance / Credit Limit Report
- Verify routing for arrivals due in and for the following day
- Take deposits and note accounts accordingly
- Coordinate the arrival of groups
- Balance room types daily and weekly
- Upgrade VIP's and Radisson Reward members
- Replenish stationery and shift collateral as needed
- Ensure current GSA vouchers are all accounted for
- Close Galley and drop monies.
STOCK AUDIT CLERK
SMITH ROBERTSON & COMPANY LTD
El Socorro Aranguez
08.2013 - 04.2014
- Track and monitor inventory
- Creating inventory plans, organizing distribution, and negotiating new contracts with suppliers
- Liable for inventory
- Develop processes to maximize efficacy.
SUPERVISOR
EL DORADO CONSUMER CO-OPERATIVE
Brydens
04.2012 - 12.2013
- Perform staff customer service and refer problems to other HR staff members as appropriate
- Reviewing references and organizing background checks on new employees
- Maintain and update employee's records
- Managing the workflow of their employees, creating team schedules and delegating tasks
- Training and onboarding new hires to make sure they understand their roles
- Setting goals for workers and making sure they comply with the company's plans and vision.
DATA ENTRY CLERK
SMITH ROBERTSON & COMPANY LTD
El Socorro Aranguez
02.2013 - 08.2013
- Generated revenue reports for corporate management review
- Maintains data entry requirements by following data program techniques and procedures
- Maintains customer confidence and protects operations by keeping information confidential
- Create spreadsheets to track important customer and employee information and orders.
CUSTOMER SERVICE REPRESENTATIVE
SMITH ROBERTSON & COMPANY LTD
El Socorro Aranguez
07.2012 - 02.2013
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Keeping records of customer interactions, transactions, comments, and complaints
- Knowing our products inside and out so that you can answer questions.
Education
HIGH SCHOOL DIPLOMA -
JC CHANDISINGH SECONDARY SCHOOL
SECONDARY EXAMINATION ASSESSMENT (SEA) -
CROPPER PRIMARY SCHOOL
Skills
- RF Inventory
- Professionalism
- Confidentiality
- Marketing
- Stock Management
- Cash handling
- Problem resolution
- Staff coordination
- Front desk operations
- Housekeeping supervision
- Inventory management
- Team leadership
Skills And Professional Development
- Software Systems: Microsoft Office, Inventoria, Wasp, RF Inventory
- Quality and database Management
- Professionalism and confidentiality
- Sales, Marketing and Stock Management
Timeline
Front Desk Supervisor
Courtyard By Marriott
06.2023 - Current
Housekeeping Supervisor
Marriott JFK
01.2017 - 05.2023
ASSISTANT FRONT OFFICE MANAGER
RADDISON PORT HOTEL
01.2014 - 12.2017
STOCK AUDIT CLERK
SMITH ROBERTSON & COMPANY LTD
08.2013 - 04.2014
DATA ENTRY CLERK
SMITH ROBERTSON & COMPANY LTD
02.2013 - 08.2013
CUSTOMER SERVICE REPRESENTATIVE
SMITH ROBERTSON & COMPANY LTD
07.2012 - 02.2013
SUPERVISOR
EL DORADO CONSUMER CO-OPERATIVE
04.2012 - 12.2013
HIGH SCHOOL DIPLOMA -
JC CHANDISINGH SECONDARY SCHOOL
SECONDARY EXAMINATION ASSESSMENT (SEA) -
CROPPER PRIMARY SCHOOL