Tanya Bueno
Palmyra,MO
Summary
Effective and efficient Medical Assistant who adapts easily to changing environments and demands. Skilled in tackling administrative and patient-oriented tasks in a fast-paced medical office. Customer service oriented with greeting patients, scheduling appointments and preparing patient charts. Professionally trained with experience ensuring high standards of competent care for a wide variety of patients with diverse needs. Patient and empathetic, with extensive background in conflict resolution and customer care. Am one who excels in a fast-paced environment looking for a position with growth opportunities.
Professional with knack for hospitality management, recognized for enhancing guest satisfaction and operational efficiency. Known for fostering team collaboration and maintaining high standards in all interactions. Reliable and adaptable with focus on effective communication and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Front Desk Supervisor
Fairfield Inn and Suites by Marriott/ Aimbridge Hospitality
Quincy, IL
10.2010 - 04.2024
- Greeted, registered and assigned rooms to guests
- Answered department phone calls, made and confirmed reservations
- Prepare the day for guest arrivals
- Manage guest bills, Computed bills, collected payments and made changes for guests
- Greet/register guests and issue room keys
- Order market inventory for our guest store, act as management when upper management is not available, assist in laundry and breakfast services
Certified Clinical Medical Assistant
Blessing Health
Quincy, IL
02.2021 - 10.2023
- Taught patients about medications, procedures, and care plan instructions.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Measured patient pulse oximetry.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient satisfaction with compassionate, patient-centered care during routine exams, prenatal visits, and postpartum followups.
- Facilitated timely referrals to specialists when needed, ensuring patients received comprehensive care for complex health concerns.
- Informed patients and families on disease prevention and health promotion.
- Recorded patient medical history, applicable test results, and vitals into medical records.
- Scheduled and followed up on patient appointments, maximizing continuity of care.
- Discussed care plans with patients and explained test results and proper use of medications.
- Administered immunizations and performed other preventive health measures.
- Served as a resource and advocate for women experiencing domestic violence, connecting them with appropriate community resources and support services.
- Monitored patient condition and progress, ordering appropriate laboratory tests.
- Facilitated patient referrals to specialists and other healthcare providers.
- Evaluated patient histories, complaints, and current symptoms.
- Provided patient-centered care in a variety of clinical settings.
- Assisted in minor in office surgical procedures, handling suturing and wound care.
- Participated in departmental meetings, contributed valuable insights based on clinical expertise in obstetrics-gynecology nursing practice.
- Actively participated in quality improvement initiatives within the practice setting to optimize efficiency of operations while maintaining high standards of patient care
- Self-motivated, with a strong sense of personal responsibility.
- Works effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Contributed to patient satisfaction by providing compassionate assistance during medical examinations.
- Expedited appointment scheduling by efficiently managing physician calendars and addressing any conflicts or changes as needed.
- Contributed to the overall efficiency of the practice by completing additional administrative tasks such as answering phones, filing paperwork, and managing office supplies inventory as needed.
- Promoted a positive work environment by collaborating closely with colleagues to maintain smooth clinic operations.
- Improved the accuracy of patient data by diligently updating their medical histories and demographic information.
- Ensured compliance with HIPAA regulations through strict adherence to confidentiality guidelines when handling sensitive patient information.
- Increased provider productivity through diligent research on medical conditions or symptoms prior to appointments for effective consultation preparation.
- Maintained detailed records of lab results, radiology reports, and consultation notes to facilitate seamless information transfer among healthcare providers.
- Enhanced patient care by accurately documenting medical information during physician consultations.
- Assisted in the prevention of medical errors by promptly escalating any discrepancies or concerns in patient documentation to supervising physicians.
- Supported physicians in delivering efficient healthcare by transcribing diagnostic results and treatment plans.
- Communicated with healthcare providers to clarify information and resolve issues.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accompanied physicians throughout the day in a fast-paced and sometimes stressful environment
- Reduced physician workload by taking on additional administrative tasks as needed, such as retrieving laboratory results and organizing patient files.
- Demonstrated exceptional multitasking abilities by effectively balancing competing priorities in a fast-paced clinical environment while maintaining a high level of accuracy in all documentation efforts..
- Verified medical terminology and codes to deliver accurate and up-to-date information.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Communicated with other medical staff and personnel to obtain additional patient information.
- Handled multiple projects simultaneously, providing clients with prompt and high-quality service.
- Received consistent positive feedback from supervisors for attention to detail, commitment to accuracy, and dedication to providing high-quality scribe support.
Medical Assistant
Hannibal Regional Medical Group
Hannibal, MO
09.2014 - 08.2015
- Took and recorded patients' temperature, pulse and blood pressure
- Tested and recorded blood glucose levels
- Obtained information about clients' medical history, drug history, complaints and allergies
- Provided patient education
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing, faxing patient info to outlining medical centers or to patients
- Change and re-dress sterile dressings
- Schedule medical appointments
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care
- Assisted with patient transfer and ambulation
- Transport patients to other areas of the hospital in wheelchairs and gurneys
- Maintained sanitary patient rooms
- Performed urinalysis, patient throat cultures, Influenza Testing, Strep Throat Testing, Mono Testing and prepared them for lab submission
- Skillfully perform suture removals for patients of all ages
Patient Care Tech- PCU
Hannibal Regional Hospital
Hannibal, MO
02.2014 - 09.2014
- Transfer or assist patients in and out of beds, baths, wheelchairs and automobiles
- Transported patients to other areas of the hospital
- Collect patient specimens and data
- Tested and recorded blood glucose levels, monitored vital signs, input/output and other
- Answered call lights and aided in feeding patient, providing patient comfort and safety by adjusting beds, lights, bed rails
- Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety
- Maintained a clean, healthy and safe environment
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds
- Took advantage of opportunities for continuing education, quality assurance and performance improvement activities
Waitress/Cashier
County Kitchen
Hannibal, MO
05.2005 - 10.2010
- Provided excellent customer service
- Answered telephone calls and responded to inquiries
- Greeted customers, Took and placed food orders
- Assisted in maintaining preparation
- Cleared and re-set tables
- Managed guest checks, collected cash and processed credit cards, trained new employees
Education
Associate of Applied Science - Nursing
John Wood Community College
Quincy, ILCertificate - Medical Assistant
Vatterott College
Quincy, IL01.2012
High School Diploma -
Palmyra High School
Palmyra, MO01.2007
Skills
- Customer/patient services
- Charting
- Computer knowledge
- Courteous and helpful
- Dependable
- Patient-focused care
- Team building
- CPR certification
- Experience with medical laboratory procedures
- Acute care
- Familiar with Allscripts
- Time management
- Problem-solving skills
- Word processing
- Data entry efficiency
- Staff training and development
- Scheduling and planning
- Reservation management
- POS system operation
- Business record-keeping
- Property management systems
- Revenue management
- File management
- Guest check-in and check-out
- Account changes
- Guest services
- Daily reporting
- Oral and written communications
- Hospitality service expertise
- Customer service
- Room assignments
- Documentation and reporting
- Multi-line phone systems
- Conflict and issue documentation
- Front desk supplies management
- Sales and upselling
- Promotions
- Inventory oversight
- Accounts reconciliation
- Registration
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Reliable team player
- Procedure assistance
- Electronic health records
- Compassionate
- Immunization administration
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Professionalism and ethics
- Maintaining confidentiality
- Appointment setting
- Compassionate caregiver
- Medical records management
- Patient care coordination
- Patient flow management
- Sterilization techniques
- First aid
- Medical supply inventory
- Complex Problem-solving
- Trustworthy companion
- OB/GYN procedures
- Prioritizing stat orders
- Simple dressings
- Healthcare software proficiency
- Companionship and emotional support
- Diagnostic testing assistance
- Medical transcription
- Specimen labeling
- Insurance authorizations
Timeline
Certified Clinical Medical Assistant
Blessing Health
02.2021 - 10.2023
Medical Assistant
Hannibal Regional Medical Group
09.2014 - 08.2015
Patient Care Tech- PCU
Hannibal Regional Hospital
02.2014 - 09.2014
Front Desk Supervisor
Fairfield Inn and Suites by Marriott/ Aimbridge Hospitality
10.2010 - 04.2024
Waitress/Cashier
County Kitchen
05.2005 - 10.2010
Associate of Applied Science - Nursing
John Wood Community College
Certificate - Medical Assistant
Vatterott College
High School Diploma -
Palmyra High School