Brianna Dana
Jacksonville,FL
Summary
Driven Operations Manager highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
8
8
years of professional experience
Work History
Operations Manager/ Taskforce Manager
Fairfield Inn By Marriott / Aimbridge Hospitality
Jacksonville, FL
11.2021 - Current
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution
- Devised processes to boost long-term business success and increase profit levels
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs
Front Desk Agent
Fairfield Inn By Marriott
Jacksonville, FL
11.2017 - 10.2021
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout
- Confirmed relevant guest information and payment methods to prevent fraud
Human Service Worker
Northeast Florida State Hospital
Macclenny, FL
10.2018 - 02.2020
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible
- Obtained biological specimens for ordered tests and prepared for laboratory transport
Walmart Customer Service Manager
Walmart
Macclenny, FL
04.2014 - 07.2016
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
Skills
- Microsoft applications proficiency
- Data entry
- Training development aptitude
- Check in and check out
- Guest services
- Hospitality service expertise
- Problem-solving skills
- Time management
- Sales expertise
- Fosse
Timeline
Operations Manager/ Taskforce Manager
Fairfield Inn By Marriott / Aimbridge Hospitality
11.2021 - Current
Human Service Worker
Northeast Florida State Hospital
10.2018 - 02.2020
Front Desk Agent
Fairfield Inn By Marriott
11.2017 - 10.2021
Walmart Customer Service Manager
Walmart
04.2014 - 07.2016
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