Aditya Wicaksono
Charlotte,NC
Summary
Personable business professional bringing success in customer-facing and technical roles within large and fast-paced corporations.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Pio Chicken
08.2019 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers, mixed drinks, and weekend specials to enhance sales numbers.
- Managed over 20 customer orders including calls per day.
CRM Analyst (Internship)
Continental Tire
08.2022 - 02.2023
- Maintain and update customer records in Salesforce, ensuring accuracy and completeness of data.
- Develop and manage interactive dashboards in Salesforce to provide real-time insights
- Customize Salesforce to meet specific business needs. This includes creating custom fields, objects, and record types, as well as configuring page layouts and validation rules.
- Work closely with sales departments sales to ensure a cohesive approach to customer relationship management and sales strategy.
- Regularly import data into Salesforce from various sources such as internal databases, external data providers, or spreadsheets. This includes customer data, sales transactions, and market research data. Use tools like Salesforce Data Import Wizard or Data Loader for bulk imports.
Education
Bachelor of Science in Business Administration - Management Information Systems
University of North Carolina At Charlotte
Charlotte, NC12.2022
Skills
- Salesforce Platform
- Sales Expertise
- Customer Satisfaction
- Analysis and Evaluation
- Time Management
Hobbies
- Attend seminars
- Read books
- Working out
Timeline
CRM Analyst (Internship)
Continental Tire
08.2022 - 02.2023
Server/Bartender
Pio Chicken
08.2019 - Current
Bachelor of Science in Business Administration - Management Information Systems
University of North Carolina At Charlotte