Marylynne Cox
Las Vegas,NV
Summary
Results-oriented leader with expertise in hospitality business development. Proven ability to drive sales and enhance guest experiences for both prospective and existing clients. Recognized for maintaining a strong reputation in customer-facing roles within hotels and restaurants.
Overview
12
12
years of professional experience
Work History
Server
Chumash Casino & Resort
Santa Ynez, California
07.2024 - Current
- Enhanced dining experiences through attentive and personalized customer service.
- Monitored guest satisfaction and addressed concerns, fostering positive dining experiences.
- Guided guests in menu selections, offering detailed dish information to enhance dining choices.
- Collaborated with kitchen staff to manage customer allergies and special requests.
- Trained new servers on restaurant protocols and service standards.
- Executed cash transactions accurately while overseeing payment systems to ensure seamless operations.
Business Partner
Ozone Therapies Group
11.2022 - Current
- Established strategic partnerships with healthcare providers and wellness centers to expand market reach.
- Led sales efforts at trade shows nationwide, securing 10 new accounts quarterly.
- Served as subject matter expert (SME) for company products and sales forecasting, improving team knowledge and forecast accuracy.
- Conducted market trend analysis to pinpoint growth opportunities for new therapies.
- Collaborated with cross-functional teams on product development initiatives.
Senior Catering Sales Executive
Oakland Marriott City Center
06.2022 - 11.2022
- Identified and pursued new catering opportunities to meet revenue objectives, building a book of business valued at $105k, on track to exceed $860k.
- Managed sales initiatives for complex local corporate and social catering events, driving strategic planning and execution.
- Negotiated contracts and executed catering sales revenue and operational budgets, providing detailed forecast reports.
- Supervised catering and sales associates on-site, collaborating with off-property sales channels to align sales strategies.
- Addressed and resolved guest concerns regarding catering services, enhancing guest satisfaction.
Catering Sales Manager
Hotel Shattuck Plaza
04.2019 - 06.2022
- Crafted catering, banquet, and room contracts, developing Banquet Event Orders (BEOs) and managing group resumes in partnership with the banquet team to ensure seamless event execution.
- Responded promptly to Requests for Proposals (RFPs) for meeting spaces, social event venues, and accommodations for groups under 25 rooms per night, enhancing client satisfaction.
- Collaborated with Director of Rooms to fulfill special requirements for group bookings and partnered with Head Chef to ensure timely, accurate fulfillment of dietary needs.
- Communicated pertinent information for incoming groups to operations team in weekly meetings with General Manager and executives, ensuring operational readiness.
- Contributed to budget forecasting and fiscal responsibility, supporting financial planning for catering operations.
- Received Employee of the Month award in July 2019 for outstanding contributions to team success.
Server/Bartender
The Claremont Resort & Spa
05.2018 - 09.2019
- Promoted and outsold peers on menu items, leveraging expert knowledge of ingredients to enhance customer experience.
- Developed innovative bar menu for Fairmont Property, crafting custom cocktails for successful new menu launches.
- Ensured high-quality service through comprehensive knowledge of food and beverage ingredients.
- Acted as the primary point of contact for VIP events, leading their execution and introducing innovative ideas.
- Coordinated private events and buyouts, collaborating with management to enhance event execution.
- Pursued continuous learning opportunities and skill development to enhance service quality.
Reservations Agent
The Travel Corporation
09.2016 - 05.2018
- Singlehandedly contributed to generating over $800K in luxury booked revenue within the initial 6 months of employment.
- Led team to achieve high booking volume while maintaining strong client retention.
- Transitioned to direct client engagement role within 3 months, strengthening customer relationships.
- Earned recognition as premier membership agent for Costco travel, driving success of seasonal promotions.
Server/Bartender
The Four Seasons Hotel - Ty Lounge
03.2014 - 05.2016
- Consistently ranked as the top performer in food and beverage sales each month within the Ty Lounge.
- Achieved TIPS certification, ensuring compliance with state regulations for responsible alcohol service.
- Completed Four Seasons sales mentorship program, enhancing sales skills to support team success.
- Conducted comprehensive hospitality training sessions for new team members, fostering a high standard of service at a prestigious 5-star, 5-diamond hotel.
- Liaised between service staff and upper management to enhance communication and elevate service delivery.
Education
Bachelor of Science - Organizational Management
University of La Verne
La Verne, CA01.2012
Skills
- Food and beverage
- Customer Service
- Point of sale
- Reservations
- Restaurant Management
- Hospitality Management
- Team Building
- Communication
- Training
- Time management
- Problem-Solving
- Workflow Management
- Sales
- Marketing
- Client management
- Change management
- Cost control
- Budget management
- Fine dining operations
- Catering services
- Inventory management
- Event coordination
- Negotiation tactics
- Supplier management
- Quality control
- Service improvement
- Employee management
- Team Leadership
- Salesforce platform
- Delphi software
- Opera
- Hotel Opera software operations
- Resort and Spa Operations
- Key performance indicators
- Return on investment
- Brand representation
- Trade show management
- Internet research
- Google tools
- Google Docs platform
- Google Sheets platform
- Word
- Excel
- Outlook
- PowerPoint
- Service improvement
- Employee management
Technical Competency
Reservations, POS, Delphi, Opera, Salesforce, Word, Excel, Outlook, PowerPoint, Internet, Google, Google Docs, Google Sheets
Area Of Expertise
- Luxury Market Research
- Luxury Business Development
- Sales
- Marketing
- Client Relationship Management (CRM)
- Revenue Growth Strategies
- Operational Efficiencies
- Food & Beverage
- KPI
- ROI
- Communication
- Charismatic Persuasion
- Team Leadership
Timeline
Server
Chumash Casino & Resort
07.2024 - Current
Business Partner
Ozone Therapies Group
11.2022 - Current
Senior Catering Sales Executive
Oakland Marriott City Center
06.2022 - 11.2022
Catering Sales Manager
Hotel Shattuck Plaza
04.2019 - 06.2022
Server/Bartender
The Claremont Resort & Spa
05.2018 - 09.2019
Reservations Agent
The Travel Corporation
09.2016 - 05.2018
Server/Bartender
The Four Seasons Hotel - Ty Lounge
03.2014 - 05.2016
Bachelor of Science - Organizational Management
University of La Verne