Adjara Dembele
Madison,WI
Summary
Compassionate Mental Health Tech with strong track record of implementing effective behavioral management programs. Provide guidance to staff on unit and security operations by interpreting policies, procedures, and unit programs as necessary. Additionally, conduct thorough investigations and prepare comprehensive reports as required. Sound knowledge of addiction symptomatology and diagnosed mental disorders. Handles tasks effectively and communicates with tact and discretion. Energetic professional performs assessments, monitors behavior and helps develop treatment plans. Proven ability to collaborate with multidisciplinary teams to meet patient needs. Offers skills in task prioritization and task management. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Psychiatric Care Technician
Mendota Mental Health Institute
Madison
09.2023 - Current
- Assisting in development and implementation of care program plans and therapeutic activities for individuals or patient groups
- Leading and participating in discussion groups with inmates/patients to provide platform for addressing and resolving problems
- Providing counseling and feedback to inmates/patients to aid in resolving personal and family issues
- Orienting new inmates/patients to unit and facility procedures, standards, and expectations to facilitate their adjustment to environment
- Observing and documenting inmate/patient behavior to track progress or regression
- Inspecting inmate/patient housing areas to identify safety and security deficiencies, and reporting and documenting any findings
- Accompanying inmates/patients on visits/appointments both within and outside facility
- Monitoring visitation activities of inmates/patients and visitors to prevent introduction of unauthorized items such as weapons, drugs, and money into facility
- Conducting searches, including pat downs, strip searches, or electronic searches, to ensure that unauthorized items are not brought into the facility and to prevent manufacturing or acquisition of contraband
- Applying restraints when necessary to manage disruptive behavior or conduct that poses threat to oneself or others
- Monitoring medication distribution and overseeing day rooms, groups, and recreational activities.
Beauty Care Adviser Bilingual Multi-Channel French
Alta Resources
Madison
04.2023 - Current
- Primarily responds to customer inquiries and addresses questions via inbound and/or outbound phone calls, email, chat, social media, letter and fax
- Additional duties may include updating reports, assisting in final testing of new surveys and processes, and some data analysis
- This role is responsible to facilitate, analyze, and resolve any customer issues, provide product support and/or investigate questions or follow up to resolve those concerns in accurate and timely manner to ensure customer retention and loyalty.
- Worked effectively in fast-paced environments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
Bilingual Assistant
Nava Bharat Ventures
09.2018 - Current
- Worked with consultant in Africa in charge of shipping Manganese from Cote d'Ivoire to India
- Tasks were mainly about organizing documents and translating emails from French to English
- Translated all documents for company registry and instruction.
- Facilitated clear communication across language barriers during presentations, conferences, or training sessions as needed.
Caregiver
ZR Peaceful Home care
01.2023 - 03.2023
- Provide in-home care for emotional ill person, including cooking and emotional well-being using expert knowledge of safety and body mechanics
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Contributed to positive atmosphere for patients by using effective communication and active listening skills.
- Maintain patient progress notes for family and care team
- Provide medication and following care plan
- Monitored and recorded patient's behavior and ADLs and provided notes to patient's care team and family
- Offers friendly and professional companionship including social activities 3-6 hours per day
- Executed cleaning, laundry, and meal preparation, ensuring patient follow their nutrition plan.
Rehabilitation Coordinator
UnityPoint Health Meriter
03.2022 - 03.2023
- Front desk reception, scheduling, and administrative and clerical support
- Patient registration processes and assists with insurance authorization as needed
- Patient navigation from point of entry to exit from clinic
- Professional staff assistance and support.
- Scheduled providers according to patient need to use resources efficiently.
- Boosted staff competency levels through ongoing training sessions, workshops, and mentorship opportunities.
- Maintained safe environment for [Number]-patient facility with continuous surveillance.
Assistant Manager
Domino's
08.2014 - 08.2017
- Enforce safety and sanitation regulations
- Direct and coordinate activities of employees engaged in production or processing of goods, such as inspectors, machine setters, and fabricators
- Confer with management or subordinates to resolve worker problems, complaints, or grievances
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Associate in Arts (AA) -
Central Piedmont Community College
Charlotte, NC2019
Associate of Science - Nursing
Madison Area Technical College
Madison, WI2026
Skills
- Personal Assistant Experience
- French
- Translation
- Public Relations
- English
- Recruiting
- Calendar Management
- Human Resources
- Office Management
- Branding
- Presentation Skills
- Interviewing
- Employee Orientation
- Microsoft Outlook
- Microsoft Powerpoint
- Multilingual
- Customer service
- Medical scheduling
- Medical receptionist
- Epic
- Microsoft Excel
Certification
- Driver's License
- CNA, Present
- BLS Certification, 10/2023, 10/2025, Successfully completed the cognitive and skills evaluations in accordance with the curriculum of the American Heart Association Basic Life Support (CPR and AED) Program.
Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Psychiatric Care Technician
Mendota Mental Health Institute
09.2023 - Current
Beauty Care Adviser Bilingual Multi-Channel French
Alta Resources
04.2023 - Current
Caregiver
ZR Peaceful Home care
01.2023 - 03.2023
Rehabilitation Coordinator
UnityPoint Health Meriter
03.2022 - 03.2023
Bilingual Assistant
Nava Bharat Ventures
09.2018 - Current
Assistant Manager
Domino's
08.2014 - 08.2017
Associate in Arts (AA) -
Central Piedmont Community College
Associate of Science - Nursing
Madison Area Technical College