Adjaratou Mbaye
Princeton,TX
Summary
Detail-oriented and proactive Application Support Analyst with over three years of experience supporting business-critical financial applications. Proven ability to diagnose and resolve technical and functional issues under pressure, engage cross-functional teams, and drive long-term solutions. Demonstrates strong communication skills, a security-focused mindset, and a deep understanding of the financial services landscape. Seeking to contribute to Citi’s commitment to operational excellence, risk management, and innovation through technical support, risk analysis, and user engagement.
Overview
3
3
years of professional experience
Work History
Application Support Analyst
Rust College
Holly Springs, Mississippi
01.2023 - 02.2025
- Provided Tier 2 support for key applications, diagnosing and resolving issues independently, or in coordination with technical teams.
- Used SQL and Excel for data validation, trend analysis, and reporting to aid decision-making.
- Act as a liaison between users, technology teams, and external vendors to streamline resolution of production issues
- Analyze log files and database queries to triage incidents and identify root causes, in coordination with development teams.
- Provide front-line support for a suite of financial apps used by traders and business users across multiple desks.
- Coordinate and execute post-release checkouts following application deployments and infrastructure updates
Junior Systems Analyst
Ellucian
Remote, TX
02.2022 - 12.2022
- Managed ticketing workflows, provided short-term resolutions, and escalated persistent issues for long-term remediation.
- Participated in design reviews, code walkthroughs, and other quality assurance activities.
- Troubleshoot program and system malfunctions to restore normal functioning.
- Communicated technical issues effectively to non-technical stakeholders while ensuring SLA adherence.
- Provided technical support to users regarding hardware and software issues.
- Created SQL queries to extract data from databases for analysis purposes.
- Managed multiple projects simultaneously while meeting deadlines.
Education
Bachelor of Science - Computer Science
Rust College
Holly Springs, MSSkills
- Application support
- Risk & Security Assessment
- Stakeholder Engagement and Vendor Liaison
- Root Cause Analysis (RCA) & Bug Tracking
- Platforms: Windows, Unix/Linux, Oracle DB
- Technical Documentation and Knowledge Management
- Data analysis & reporting
- Cross-functional Collaboration
- Languages: Tools (SQL, PowerShell, Bash, Java, Excel (Advanced), Python (Advanced))
Accomplishments
- Honors List
Languages
French
Native/ Bilingual
Affiliations
- Rust Women's Basketball
- International Student Association (ISA)
Education and Training
other
Timeline
Application Support Analyst
Rust College
01.2023 - 02.2025
Junior Systems Analyst
Ellucian
02.2022 - 12.2022
Bachelor of Science - Computer Science
Rust College