Adjhanys Shehady
Barnegat,USA
Summary
Dedicated budtender with extensive expertise in cannabis products and a proven track record of delivering exceptional customer service. Recognized for enhancing customer experiences through personalized recommendations and product knowledge. Aiming to contribute to a dynamic dispensary team where passion for the industry can drive sales and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Budtender
Circle of Hope Alliance
Los Angeles, USA
11.2021 - 02.2023
- Assisted customers in selecting cannabis products based on their needs and preferences.
- Educated customers on the effects, benefits, and proper usage of various strains and products.
- Managed inventory, ensuring accurate stock levels, and proper product display.
- Maintained a clean and organized work environment.
- Processed transactions efficiently and handled cash management.
Bud Trimmer
PUFFEKTO
Los Angeles, USA
08.2020 - 09.2021
- Trimmed and manicured cannabis buds, with precision, to ensure high-quality product presentation.
- Maintained a clean and organized trimming workspace to meet health and security.
- Weighed and packaged trimmed buds accurately, according to company specifications.
- Assisted in the drying and curing process to optimize product quality.
- Collaborated with team members to meet daily and weekly production targets.
Warehouse Customer Service Supervisor
Erazor Bits
Barnegat, USA
07.2015 - 08.2020
- Developed policies and procedures for handling incoming calls, emails, complaints, and returns, and refunds.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Managed team of customer service representatives to ensure high-quality support.
- Interpreted and explained work procedures and policies to brief staff.
- Drove positive customer satisfaction levels by providing successful training to associates.
- Guided employees in handling difficult or complex problems.
- Resolved customer complaints or answered customers' questions.
Education
BA - Communication studies
CSUN
Los Angeles01-2026
Associate of Arts - Communication Studies
Los Angeles Pierce College
Long Beach, CA01-2023
Skills
- In-depth knowledge of cannabis strains, products, and their effects
- Excellent customer service and communication skills
- Strong organization and multitasking abilities
- Proficient in using point-of-sale systems
- Ability to work in a fast-paced environment
- Cash handling experience
- Packaging products
- Loss prevention
- Maintaining security
- Weighing products
- Security Officer
Certification
11/17/2024 - Current
- Armed/Unarmed Training
- NJ State Police armed letter
- Role of security officers
- First aid
- Active Shooter
- Run, Hide, Fight
- Use of force
- Fire officer safety
- Report writing
- Homeland Security
- 8 signs of terrorism
- Suicide bombers
- Bomb threat call
- Bomb threat Checklist
- Ethics
- Incident command
- Street gangs
Accomplishments
Deans Honor List 2020-2023
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Budtender
Circle of Hope Alliance
11.2021 - 02.2023
Bud Trimmer
PUFFEKTO
08.2020 - 09.2021
Warehouse Customer Service Supervisor
Erazor Bits
07.2015 - 08.2020
BA - Communication studies
CSUN
Associate of Arts - Communication Studies
Los Angeles Pierce College
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