Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Adjola Kopaci

Put-in-Bay

Summary

Proven team player and hardworking individual, I excelled at PMJ Properties by enhancing guest satisfaction and maintaining pristine environments. Leveraging strong organizational skills and a hospitality background, I significantly improved service quality and efficiency. Fluent in English, my communication prowess facilitated exceptional customer service and operational improvements.

I offer strong interpersonal skills and genuine interest in hospitality, eager to learn and grow in this environment and bring foundational understanding of customer service and operational tasks. Ready to use and develop communication and organizational skills in any role.

Overview

3
3
years of professional experience

Work History

Housekeeper

PMJ Properties
07.2024 - 10.2024
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Verified cleanliness and organization of storage areas and carts.
  • Managed the cleaning, charging, and organization of golf carts to maintain a professional appearance and readiness for use.
  • Maintained golf carts to ensure smooth transportation for guests and staff.
  • Ensured golf carts were clean, organized, and available for use at all times.
  • Assisted customers with cart rentals, provided instructions on operation, and answered inquiries

Hospitality Worker

PMJ Properties
07.2023 - 10.2023
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Delivered excellent customer service to support company reputation and patron satisfaction.

Preschool Teacher

British School of Tirana
09.2021 - 01.2023
  • Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
  • Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Assisted and supervised children through entire school day.
  • Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Modeled positive behavior and communication skills for students.

Education

Master of Science - Automatic Language Processing

Faculty of Foreign Languages
Tirana, Albania
11-2024

Extracurricular Activities - Multilingual Literary Translation Workshop

Faulty of Foreign Languages ( University of Tirana
Tirana Albania
10-2022

Bachelor of Science - Foreign Languages Education

Faulty of Foreign Languages ( University of Tirana
Tirana Albania
06-2022

Course Work - Public Speaking Training

Faculty of Foreign Languages
Tirana Albania
04-2022

Extracurricular Activities - Leadership For Success Seminars.

Faculty of Foreign Languages
Tirana Albania
11-2021

Skills

  • Teamwork
  • Hospitality background
  • Fluent in English
  • Verbal and non-verbal communication
  • Straight talking
  • Organizational / managerial skills
  • Forward planning and strategic thinking
  • Problem solving and decision making
  • Teamwork
  • Multitasking and organization
  • Hardworking
  • Time management

Languages

Albanian
Native or Bilingual
English
Native or Bilingual
French
Professional Working

Timeline

Housekeeper

PMJ Properties
07.2024 - 10.2024

Hospitality Worker

PMJ Properties
07.2023 - 10.2023

Preschool Teacher

British School of Tirana
09.2021 - 01.2023

Master of Science - Automatic Language Processing

Faculty of Foreign Languages

Extracurricular Activities - Multilingual Literary Translation Workshop

Faulty of Foreign Languages ( University of Tirana

Bachelor of Science - Foreign Languages Education

Faulty of Foreign Languages ( University of Tirana

Course Work - Public Speaking Training

Faculty of Foreign Languages

Extracurricular Activities - Leadership For Success Seminars.

Faculty of Foreign Languages
Adjola Kopaci