Adlai Krumtum
Orem,UT
Summary
Up-beat, positive, go-getter that has a knack for solving problems and finding ways to improve systems, operations, and lives. My motto is to always go above and beyond in everything, and this resume will show that! Included is my big background in business and a knowledge of data systems and programs. I love to learn and always strive to build relationships with everyone I meet!
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Manager
Utah Community Credit Union
10.2023 - Current
- Improved customer satisfaction by implementing streamlined service processes and utilizing credit union service programs (Example: Using Eltropy program to have my team follow up with members.)
- Helped oversee training within the branch while scheduling, coaching, and running training meetings in order to adapt to change in policy.
- Managed employee relations up to 20 team members at once, including but not limited to: setting goals, implementing rules, and course correcting low performing employees.
- Oversaw performance standards, going above and beyond product goals set by the credit union, always being above the 30% cross sell rate set by regionals.
- Built and maintained business relationships within the community, including Waite vision, Intermountain Health, Elite Carpal Tunnel, Bajio Mexican Grill, and more.
Assistant Branch Manager
Utah Community Credit Union
09.2022 - 10.2023
- Built relationships with members, employees, and businesses inside of the community
- Helped lead the branch to an average of 42.54% cross sell rate while market rates were increasing
- Implemented and maintained auditing procedure for business accounts, personal accounts, loans and more
- Oversaw home equity lending including training home equity officers, auditing applications, and keeping the team updated on new policies and systems
- Helped roll out new policies and products to the team, including integrating with salesforce, first close, proof, and more
Universal Member Service Rep/Phone Loan Officer
Utah Community Credit Union
07.2021 - 09.2022
- Lead the East Bay branch and the region in home equity lending production
- On several leaderboards for teller cross sells, loan production, insurance production, and more
- Closed on 77 loans in one month while at the loan center
- Trained and worked with Individual retirement accounts, helping educate members of retirement options
- Educated members on credit union products and gave members information that will benefit their financial futures
Lead Trainer
Cafe Rio
08.2020 - 07.2021
- Managed the to-go part of the kitchen while also onboarding new employees and having regular one on one meetings with tenured staff.
Busser
Darden Inc, DBA Olive Garden
07.2018 - 07.2020
- Helped maintain the flow of the restaurant and supported servers with customer service.
Education
No Degree - Business Analytics
Utah Valley University
Orem, UT05.2025
High School Diploma -
Virginia High School
Bristol, VA05.2020
Skills
- Customer Service Management
- Work Planning and Prioritization
- Project Planning
- Staff Supervision
- Conflict Resolution
- Proficient in Microsoft Office, DocuSign, Salesforce, Proof, Tableau, etc
Certification
- NMLS Certified - (National Mortgage Licensing System)
- Notary in the State of Utah
Accomplishments
- Had over 125+ hours of community service from 2016 to 2020, helping build local memorials, volunteer for local farms, and more
- Volunteer at the Utah Valley Hospital (July, 2023 - current)
- Lead South Orem UCCU branch to top producing branch in 2023, (600 loans through July), (274 cross sold)
- Top 2 producing branch HELOC officer from when I was trained in HELOC production, (Aug 2022 - current)
- Top producing loan officer within the first 3 months of being at UCCU, (Consumer Loan Center)
Timeline
Service Manager
Utah Community Credit Union
10.2023 - Current
Assistant Branch Manager
Utah Community Credit Union
09.2022 - 10.2023
Universal Member Service Rep/Phone Loan Officer
Utah Community Credit Union
07.2021 - 09.2022
Lead Trainer
Cafe Rio
08.2020 - 07.2021
Busser
Darden Inc, DBA Olive Garden
07.2018 - 07.2020
No Degree - Business Analytics
Utah Valley University
High School Diploma -
Virginia High School