James Sunderlin
HVAC-R Service Technician
Hope Mills,NORTH CAROLINA
Summary
Dedicated HVAC professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Enthusiastic HVAC Service technician eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Installing, repairing, and training in HVAC-R industry. Motivated to learn, grow and excel in HVAC-R industry.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level HVAC Service technician position. Ready to help team achieve company goals.
Reliable employee seeking HVAC service technician position. Offering excellent communication and good judgment.
Overview
16
16
years of professional experience
5
5
Certification
Work History
Service Manager
Kerr Lake RV Rental &Repair
Henderson , NC
04.2020 - 03.2022
- Met with customers to discuss service needs and offer available solutions.
- Increased team productivity and quality of service by establishing and maintaining clear benchmarks.
- Developed customer satisfaction survey to discuss service needs and develop effective and practical solutions.
- Trained 70 less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
Quality Control Manager
Camping World
Fayetteville , NC
11.2018 - 04.2020
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
- Verified parts and materials through audit inspections and independent checks.
- Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
- Maximized quality and reduced costs 75% by maintaining QC objectives.
- Used Microsoft office, to produce reports regarding daily production quality, nonconformance of products or processes and quality trends.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Adhered to all legal, safety and health standards.
Service Technician
Camping World
Fayetteville, NC
06.2018 - 11.2019
- Diagnosed and troubleshot problems, repairing and restoring all systems to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Performed maintenance duties and safely handled chemicals and solutions.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Assisted team members with furnace, and AC equipment troubleshooting and diagnostics.
- Efficiently troubleshot and repaired Heating and AC equipment to cut company costs and maximize productivity.
Infantry Squad Leader
US Army
Fayetteville , NC
02.2006 - 03.2017
- Maintained current in-depth knowledge of team member strengths and weaknesses to most effectively plan battle strategy.
- Assessed battlefield conditions such as terrain and enemy fire effectiveness to organize and deploy team members effectively.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Maintained property and equipment inventory and crew assignments.
- Maintained 100% accountability of assigned equipment worth more than $2,000,000.
- Led basic reconnaissance operations and reported enemy movements to commanding officers.
- Determined necessity and type of additional resources and change of approach and techniques.
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors on Timeframe basis.
- Trained teams on emergency situation preparedness and Technique in tactical planning, equipment maintenance and weapon use.
- Identified issues between soldiers and successfully resolved problems through active listening and interpersonal communication.
Education
HVAC/R LEVEL II - HVAC/R Installation And Repair
VTI
Phoenix, AZ05.2022
Fire Protection Technology - Fire Prevention And Safety Technology
FTCC
Fayete206.2018
Skills
- Skilled Maintenance and Repair
- Employee Safety Training
- Critical Thinking
- Inventory Management
- Work Estimation
- Time Management
- Workplace Safety
- Tool and Equipment Maintenance
- Repair Requirements Determination
- Quality Control
- Job Prioritizing
- Work Planning and Prioritization
- Hand and Power Tool Operation
- Customer Service
- Honest and Trustworthy
- Project Management
- Reliable and Responsible
- Technical Troubleshooting
- Mechanical Diagnostics
- MS Office
- Multitasking and Organization
- Maintenance Planning
- Project Planning
- Workflow Management
- Construction Methods
- Service-Orientation
- Documentation
- Motivational Leadership
Certification
HVAC-R 600 hours
R410- A
EPA 608 Universal Certification
OSHA 10
AA Fire Protection Technology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Skilled labor is not cheap and cheap labor is not skilled"
Timeline
Service Manager
Kerr Lake RV Rental &Repair
04.2020 - 03.2022
Quality Control Manager
Camping World
11.2018 - 04.2020
Service Technician
Camping World
06.2018 - 11.2019
Infantry Squad Leader
US Army
02.2006 - 03.2017
HVAC/R LEVEL II - HVAC/R Installation And Repair
VTI
Fire Protection Technology - Fire Prevention And Safety Technology
FTCC
HVAC-R 600 hours
R410- A
EPA 608 Universal Certification
OSHA 10
AA Fire Protection Technology
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