Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph McClure

Durham,NC

Summary

Seasoned Service Manager bringing 30 years of multi-family housing experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Overview

30
30
years of professional experience

Work History

Service Manager

Mid America Apartments Communities
Durham, NC
03.2007 - Current

*Maintain all aspects of a multi-family community to include but not limited to maintaining the grounds, pool and common areas.

*Scheduling and completing unit make readys in a timely manor for new residents. Maintain parts inventory for the timely completion of community & resident work orders. *Schedule and participate in the on-call rotation to provide 24hr emergency maintenance to our residents.

*Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

*Hired and trained new service technicians to improve efficiency of the property and cultivate productive work atmosphere.

*Maintain revenue and budgetary goals

Painter /Service Technician /Service Manager

Korman Communities
Bensalem, PA
08.1992 - 03.2007

Painter:

*Paint apartment homes to prepare for new residents.


Service Technician:

*Prepare apartment homes for new residents.

*Complete community and resident work orders in a timely manor.

*Participate in the on-call schedule to provide 24hr emergency maintenance for community residents..


Service Manager:

*Maintain all aspects of a multi-family community to include but not limited to maintaining the grounds, pool and common areas.

*Scheduling and completing unit make readys in a timely manor for new residents. Maintain parts inventory for the timely completion of community & resident work orders. *Schedule and participate in the on-call rotation to provide 24hr emergency maintenance to our residents.

*Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

*Hired and trained new service technicians to improve efficiency of the property and cultivate productive work atmosphere.

*Maintain revenue and budgetary goals

Education

High School Diploma -

Bristol Boro Jr, Sr High School
Bristol, PA
06.1983

Skills

  • Schedule Preparation
  • Staff Supervision
  • Work Planning and Prioritization
  • Repair Requirements Determination
  • Skilled Maintenance and Repair
  • Budget Controls
  • Multiple Priorities Management
  • Inventory Management
  • Maintenance Planning
  • MS Office

Timeline

Service Manager

Mid America Apartments Communities
03.2007 - Current

Painter /Service Technician /Service Manager

Korman Communities
08.1992 - 03.2007

High School Diploma -

Bristol Boro Jr, Sr High School
Joseph McClure