Ellis Harvell
Crawfordville,FL
Summary
Seasoned Service Manager bringing 15+ years of automotive experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
15
15
years of professional experience
Work History
Service Manager
Bridgestone Retail Operations LLC.
Tallahassee, FL
12.2021 - Current
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements and provided detailed job training.
- Trained several less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Express Lane Manager
Tallahassee Dodge Chrysler Jeep Ram Fiat
Tallahassee, FL
10.2020 - 10.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
General Manager
Bridgestone Firestone
Tallahassee , FL
04.2017 - 10.2020
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Automotive Service Technician
Auto Super Service Center
Tallahassee , FL
05.2012 - 04.2017
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Aligned systems with manufacturer specifications through skilled calibration.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Established clear repair plans with line-item details of expected labor and parts costs.
Education
GED -
Adult Community Education
Tallahassee, FL2006
Skills
- Repair Requirements Determination
- Sales Activities
- Scheduling and Coordinating
- Outside Contractor Oversight
- Staff Supervision
- Health and Safety Regulations
- Employee Safety Training
- Schedule Preparation
- Personnel Skill Assessments
Traveling
I enjoy Traveling to new towns and seeing/trying new things with family and friends.
Timeline
Service Manager
Bridgestone Retail Operations LLC.
12.2021 - Current
Express Lane Manager
Tallahassee Dodge Chrysler Jeep Ram Fiat
10.2020 - 10.2022
General Manager
Bridgestone Firestone
04.2017 - 10.2020
Automotive Service Technician
Auto Super Service Center
05.2012 - 04.2017
GED -
Adult Community Education
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