Jesse Garrett
Bartlesville,OK
Summary
Hard working, mechanical minded, dedicated team member always willing to learn something new.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Service Manager
Farris Heating And Air Conditioning
Bartlesville, OK
05.2014 - 09.2022
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Maintained effective customer service by responding to service requests quickly to increase overall sales.
- Followed up with customers during and after installations to verify satisfaction.
- Developed written plans and obtained customer consent to proceed.
- Worked with customers to educate and inform on all brands of heating and cooling equipment, effectively closing over eight years of deals and transactions.
- Promoted brands of Lennox equipment, increasing sales and maximizing overall revenue.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Hired and trained new service tech workers to improve efficiency of department and cultivate productive work atmosphere.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
Fabrication and Shop Formen
Timmons Sheet Metal
Bartlesville , OK
07.2007 - 05.2014
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class mechanical work.
Owner/Operator
Garrett Mechanical
Bartlesville, OK
05.2002 - 08.2007
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Reconciled daily sales, returns and financial reports.
- Devised processes to boost long-term business success and increase profit levels.
Education
HVAC/R Installation And Repair
Tri County Technology Center
Bartlesville, OK05.1997
Skills
- Repair Requirements Determination
- Multiple Priorities Management
- Visual Inspections
- Customer Service
- Specification Interpretation
- Risk Management
- Employee Safety Training
- Business Development
- Inventory Management
- Regulatory Compliance
- Skilled Maintenance and Repair
- Quality Control
- Work Estimation
Certification
- Certified Mechanical HVAC Contracter
Timeline
Service Manager
Farris Heating And Air Conditioning
05.2014 - 09.2022
Fabrication and Shop Formen
Timmons Sheet Metal
07.2007 - 05.2014
Owner/Operator
Garrett Mechanical
05.2002 - 08.2007
HVAC/R Installation And Repair
Tri County Technology Center
Oklahoma Mechanical Contractor
I earned my license as an Oklahoma Mechanical Contractor when starting my own business Garrett Mechanical, in 2002
Oklahoma Mechanical Contractor
I earned my license as an Oklahoma Mechanical Contractor when starting my own business Garrett Mechanical, in 2002
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