Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Admir Delahmet

Sarajevo,BiH

Summary

Developed strong client support and resource coordination skills in fast-paced environment. Demonstrates excellent problem-solving abilities and effective communication techniques. Seeking to transition into new field to leverage and expand these skills for impactful client-focused work.

Overview

8
8
years of professional experience

Work History

Probation Officer

State Of Iowa, Judicial Branch
Des Moines, IA
09.2022 - Current
  • Managed activities related to Iowa Code Chapter 232, focusing on intake, diversion, supervision, and prevention.
  • Made recommendations to the Court regarding detention, custody, and conducts investigations, collects evidence, and prepares reports for the court.
  • Prepared pre-sentence investigation reports, pre-dispositional reports and other documents.
  • Interviewed new clients to gather background information and complete risk assessments.
  • Upheld legal standards by maintaining current knowledge on laws, policies, procedures related to probationary practices.
  • Conducted community outreach initiatives to raise public awareness of available resources and services, fostering positive relationships between probation officers and the communities they serve.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.

Project Coordinator

Mentor Iowa
Urbandale, IA
08.2021 - 10.2022
  • Assisted in maintaining a comprehensive volunteer program.
  • Volunteer recruitment, including new sources for mentors, onboarding, training, retention, and volunteer recognition.
  • Responsible for setting up and maintaining office procedures and processes in consultation with Mentor Iowa Director.
  • Planned and organized events, including site selection, logistical arrangements, purchasing supplies, promoting events, scheduling, and coordinating with clients.
  • Provided customer service to prospective clients and existing clients through in-person meetings, phone calls, emails, chats, Zoom, and CSM
  • Conducted regular reviews of project progress to identify areas for improvement or adjustments needed.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.

Case Manager

Iowa Department of Health and Human Services
Des Moines, IA
10.2019 - 10.2022
  • Managed a high caseload of diverse clients that require ongoing service provisions to ensure safety.
  • Interviewed clients to assess situations, limitations, and issues and implement services to address need.
  • Established and maintained working relationships with collaterals and maintain knowledge of community resources, programs, and services
  • Monitored progress and adjusted service plans accordingly
  • Assisted clients in navigating complex systems, including legal, medical, educational, and social services.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.

Federal Background Investigator

ISN Corporation
Bethesda, MD
10.2018 - 11.2019
  • Safeguarded data and supported security measures, meticulously updating and maintaining sensitive files.
  • Verified employment history, education, and certifications through document reviews and online searches
  • Drafted concise reports detailing findings and disseminated to supervisory personnel
  • Conducted background investigations to assess employment suitability or eligibility for security clearance.
  • Developed strong analytical skills by evaluating various sources of data to identify inconsistencies or discrepancies.
  • Ensured compliance with federal regulations by maintaining detailed records and documentation of investigations.

Community Service Officer

City of Ames
Ames, IA
12.2016 - 11.2018
  • Enforced city ordinances related to animal control, parking violations, and other minor offenses.
  • Participated in ongoing training programs related to public safety topics such as emergency response procedures.
  • Provided information to citizens on local laws and regulations, as well as community resources available.
  • Assisted individuals dealing with different types of emergencies, rendering first aid and de-escalating conflicts.
  • Served as liaison between local government officials and residents seeking assistance on various matters.
  • Engaged youth through outreach programs designed to build trust between law enforcement officers and young people.
  • Responded to inquiries from the public regarding local ordinances, crime prevention, and other community concerns.
  • Developed and maintained case file management system to ensure accuracy of data.

Education

Bachelor of Arts - Criminology

Iowa State University
Ames, IA
05-2018

Bachelor of Arts - Sociology- International Relations

Iowa State University
Ames, IA
05-2018

Some College (No Degree) - Business Administration And Management

Des Moines Area Community College
Ankeny, IA
01-2015

Skills

  • Research/due diligence
  • Interviewing expert
  • Data Gathering
  • Project Management
  • CRM/ MS Software Expert
  • Recruitment and Onboarding
  • Organization and multitasking
  • Office administration
  • Maintaining files

Languages

Bosnian
Native/ Bilingual
English
Native/ Bilingual

Timeline

Probation Officer

State Of Iowa, Judicial Branch
09.2022 - Current

Project Coordinator

Mentor Iowa
08.2021 - 10.2022

Case Manager

Iowa Department of Health and Human Services
10.2019 - 10.2022

Federal Background Investigator

ISN Corporation
10.2018 - 11.2019

Community Service Officer

City of Ames
12.2016 - 11.2018

Bachelor of Arts - Criminology

Iowa State University

Bachelor of Arts - Sociology- International Relations

Iowa State University

Some College (No Degree) - Business Administration And Management

Des Moines Area Community College
Admir Delahmet