Admir Delahmet
Sarajevo,BiH
Summary
Developed strong client support and resource coordination skills in fast-paced environment. Demonstrates excellent problem-solving abilities and effective communication techniques. Seeking to transition into new field to leverage and expand these skills for impactful client-focused work.
Overview
8
8
years of professional experience
Work History
Probation Officer
State Of Iowa, Judicial Branch
Des Moines, IA
09.2022 - Current
- Managed activities related to Iowa Code Chapter 232, focusing on intake, diversion, supervision, and prevention.
- Made recommendations to the Court regarding detention, custody, and conducts investigations, collects evidence, and prepares reports for the court.
- Prepared pre-sentence investigation reports, pre-dispositional reports and other documents.
- Interviewed new clients to gather background information and complete risk assessments.
- Upheld legal standards by maintaining current knowledge on laws, policies, procedures related to probationary practices.
- Conducted community outreach initiatives to raise public awareness of available resources and services, fostering positive relationships between probation officers and the communities they serve.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Project Coordinator
Mentor Iowa
Urbandale, IA
08.2021 - 10.2022
- Assisted in maintaining a comprehensive volunteer program.
- Volunteer recruitment, including new sources for mentors, onboarding, training, retention, and volunteer recognition.
- Responsible for setting up and maintaining office procedures and processes in consultation with Mentor Iowa Director.
- Planned and organized events, including site selection, logistical arrangements, purchasing supplies, promoting events, scheduling, and coordinating with clients.
- Provided customer service to prospective clients and existing clients through in-person meetings, phone calls, emails, chats, Zoom, and CSM
- Conducted regular reviews of project progress to identify areas for improvement or adjustments needed.
- Researched and resolved billing discrepancies to enable accurate billing.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Case Manager
Iowa Department of Health and Human Services
Des Moines, IA
10.2019 - 10.2022
- Managed a high caseload of diverse clients that require ongoing service provisions to ensure safety.
- Interviewed clients to assess situations, limitations, and issues and implement services to address need.
- Established and maintained working relationships with collaterals and maintain knowledge of community resources, programs, and services
- Monitored progress and adjusted service plans accordingly
- Assisted clients in navigating complex systems, including legal, medical, educational, and social services.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Federal Background Investigator
ISN Corporation
Bethesda, MD
10.2018 - 11.2019
- Safeguarded data and supported security measures, meticulously updating and maintaining sensitive files.
- Verified employment history, education, and certifications through document reviews and online searches
- Drafted concise reports detailing findings and disseminated to supervisory personnel
- Conducted background investigations to assess employment suitability or eligibility for security clearance.
- Developed strong analytical skills by evaluating various sources of data to identify inconsistencies or discrepancies.
- Ensured compliance with federal regulations by maintaining detailed records and documentation of investigations.
Community Service Officer
City of Ames
Ames, IA
12.2016 - 11.2018
- Enforced city ordinances related to animal control, parking violations, and other minor offenses.
- Participated in ongoing training programs related to public safety topics such as emergency response procedures.
- Provided information to citizens on local laws and regulations, as well as community resources available.
- Assisted individuals dealing with different types of emergencies, rendering first aid and de-escalating conflicts.
- Served as liaison between local government officials and residents seeking assistance on various matters.
- Engaged youth through outreach programs designed to build trust between law enforcement officers and young people.
- Responded to inquiries from the public regarding local ordinances, crime prevention, and other community concerns.
- Developed and maintained case file management system to ensure accuracy of data.
Education
Bachelor of Arts - Criminology
Iowa State University
Ames, IA05-2018
Bachelor of Arts - Sociology- International Relations
Iowa State University
Ames, IA05-2018
Some College (No Degree) - Business Administration And Management
Des Moines Area Community College
Ankeny, IA01-2015
Skills
- Research/due diligence
- Interviewing expert
- Data Gathering
- Project Management
- CRM/ MS Software Expert
- Recruitment and Onboarding
- Organization and multitasking
- Office administration
- Maintaining files
Languages
Bosnian
Native/ Bilingual
English
Native/ Bilingual
Timeline
Probation Officer
State Of Iowa, Judicial Branch
09.2022 - Current
Project Coordinator
Mentor Iowa
08.2021 - 10.2022
Case Manager
Iowa Department of Health and Human Services
10.2019 - 10.2022
Federal Background Investigator
ISN Corporation
10.2018 - 11.2019
Community Service Officer
City of Ames
12.2016 - 11.2018
Bachelor of Arts - Criminology
Iowa State University
Bachelor of Arts - Sociology- International Relations
Iowa State University
Some College (No Degree) - Business Administration And Management
Des Moines Area Community College
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