Developed strong client support and resource coordination skills in fast-paced environment. Demonstrates excellent problem-solving abilities and effective communication techniques. Seeking to transition into new field to leverage and expand these skills for impactful client-focused work.
Overview
8
8
years of professional experience
Work History
Probation Officer
State Of Iowa, Judicial Branch
Des Moines, IA
09.2022 - Current
Managed activities related to Iowa Code Chapter 232, focusing on intake, diversion, supervision, and prevention.
Made recommendations to the Court regarding detention, custody, and conducts investigations, collects evidence, and prepares reports for the court.
Prepared pre-sentence investigation reports, pre-dispositional reports and other documents.
Interviewed new clients to gather background information and complete risk assessments.
Upheld legal standards by maintaining current knowledge on laws, policies, procedures related to probationary practices.
Conducted community outreach initiatives to raise public awareness of available resources and services, fostering positive relationships between probation officers and the communities they serve.
Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Project Coordinator
Mentor Iowa
Urbandale, IA
08.2021 - 10.2022
Assisted in maintaining a comprehensive volunteer program.
Volunteer recruitment, including new sources for mentors, onboarding, training, retention, and volunteer recognition.
Responsible for setting up and maintaining office procedures and processes in consultation with Mentor Iowa Director.
Planned and organized events, including site selection, logistical arrangements, purchasing supplies, promoting events, scheduling, and coordinating with clients.
Provided customer service to prospective clients and existing clients through in-person meetings, phone calls, emails, chats, Zoom, and CSM
Conducted regular reviews of project progress to identify areas for improvement or adjustments needed.
Researched and resolved billing discrepancies to enable accurate billing.
Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Case Manager
Iowa Department of Health and Human Services
Des Moines, IA
10.2019 - 10.2022
Managed a high caseload of diverse clients that require ongoing service provisions to ensure safety.
Interviewed clients to assess situations, limitations, and issues and implement services to address need.
Established and maintained working relationships with collaterals and maintain knowledge of community resources, programs, and services
Monitored progress and adjusted service plans accordingly
Assisted clients in navigating complex systems, including legal, medical, educational, and social services.
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Federal Background Investigator
ISN Corporation
Bethesda, MD
10.2018 - 11.2019
Safeguarded data and supported security measures, meticulously updating and maintaining sensitive files.
Verified employment history, education, and certifications through document reviews and online searches
Drafted concise reports detailing findings and disseminated to supervisory personnel
Conducted background investigations to assess employment suitability or eligibility for security clearance.
Developed strong analytical skills by evaluating various sources of data to identify inconsistencies or discrepancies.
Ensured compliance with federal regulations by maintaining detailed records and documentation of investigations.
Community Service Officer
City of Ames
Ames, IA
12.2016 - 11.2018
Enforced city ordinances related to animal control, parking violations, and other minor offenses.
Participated in ongoing training programs related to public safety topics such as emergency response procedures.
Provided information to citizens on local laws and regulations, as well as community resources available.
Assisted individuals dealing with different types of emergencies, rendering first aid and de-escalating conflicts.
Served as liaison between local government officials and residents seeking assistance on various matters.
Engaged youth through outreach programs designed to build trust between law enforcement officers and young people.
Responded to inquiries from the public regarding local ordinances, crime prevention, and other community concerns.
Developed and maintained case file management system to ensure accuracy of data.
Education
Bachelor of Arts - Criminology
Iowa State University
Ames, IA
05-2018
Bachelor of Arts - Sociology- International Relations
Iowa State University
Ames, IA
05-2018
Some College (No Degree) - Business Administration And Management
Des Moines Area Community College
Ankeny, IA
01-2015
Skills
Research/due diligence
Interviewing expert
Data Gathering
Project Management
CRM/ MS Software Expert
Recruitment and Onboarding
Organization and multitasking
Office administration
Maintaining files
Languages
Bosnian
Native/ Bilingual
English
Native/ Bilingual
Timeline
Probation Officer
State Of Iowa, Judicial Branch
09.2022 - Current
Project Coordinator
Mentor Iowa
08.2021 - 10.2022
Case Manager
Iowa Department of Health and Human Services
10.2019 - 10.2022
Federal Background Investigator
ISN Corporation
10.2018 - 11.2019
Community Service Officer
City of Ames
12.2016 - 11.2018
Bachelor of Arts - Criminology
Iowa State University
Bachelor of Arts - Sociology- International Relations
Iowa State University
Some College (No Degree) - Business Administration And Management
Des Moines Area Community College
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