Admir Husidic
Denver,CO
Summary
Highly-organized technician talented in promoting safety, activity engagement and positive behavior. Collaborate effectively with colleagues to generate innovative ideas and resolutions to complex problems. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tech 4
Johnson Controls
Aurora, CO
06.2023 - Current
- Documented individual progress toward meeting treatment goals.
- Managed quality control and maintained high level of customer satisfaction.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Troubleshot systems to determine appropriate resolution for reported problems with usage.
- Provided technical support services to customers via phone or email communication.
- Conducted preventive maintenance procedures according to established schedules.
- Troubleshot systems and equipment and ran tests to make effective recommendations.
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Lead Technician
Zak Communications
Centennial, CO
12.2019 - 09.2021
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Planned and completed group projects, working smoothly with others.
- Documented processes for future reference by team members.
- Disassembled and repaired damaged sections and fabricated replacements.
Lead Technician
Interface Communications Group
Boulder, CO
07.2016 - 11.2019
- Fostered relationships with internal and external customers.
- Trained customers on proper operation, maintenance, and safety of newly installed equipment.
- Enforced compliance with quality standards to maintain production requirements and sustain business operations.
- Developed user documentation for newly installed systems and software packages.
- Tested components, assemblies and systems to diagnose problems.
- Utilized hand tools and epoxy to safely splice cables.
- Troubleshot systems to determine appropriate resolution for reported problems with usage.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
- Assisted junior technicians in resolving complex technical problems.
- Entered and distributed work orders to other technicians.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Business Communications
Everest College - Colorado Springs
Colorado Springs, CO03-2018
High School Diploma -
Grandview High School
Aurora, CO04-2009
Skills
- Hardware Troubleshooting
- Computer Networking
- Relationship Building
- Equipment Setup
- Team Leadership
- Activity Planning
- Safety Demonstrations
- Time Management
- Friendly, Positive Attitude
- Customer and Service-Oriented
- Emotional Support
- Composure and Emotional Control
- Safety Training
- De-Escalation Techniques
- Documentation and Recordkeeping
- Group Discussions
- Attention to Detail
Certification
- Osha 10 Certified
- Osha 30 Certified
- kantech sysyems certified
- Hilti Certified
Timeline
Tech 4
Johnson Controls
06.2023 - Current
Lead Technician
Zak Communications
12.2019 - 09.2021
Lead Technician
Interface Communications Group
07.2016 - 11.2019
Business Communications
Everest College - Colorado Springs
High School Diploma -
Grandview High School