ADNANE ZALGUENE
Orlando,FL
Summary
- Motivated customer service specialist with over 9 years retail experience in a fast-paced, team-based .
- Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities.
- Attentive Customer Service Representative with 7 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.
- Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
- Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude.
- Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments.
- Results-oriented Sales Associate and Keyholder versed in handling a wide range of tasks in challenging, fast-paced environments. Over 9 years of experience increasing sales, growing customer loyalty and training staff.
Overview
9
9
years of professional experience
Work History
Sales Supervisor
Swatch Group
Orlando , FL
05.2020 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Promoted exceptional customer service by engaging clients on sales floor.
- Monitored phone calls for quality assurance.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Checked store merchandise regularly for proper display and replenishment.
- Met with management and executives to provide insights into sales operations and make strategy recommendations.
- + Edit or add your own
Marketing Coordinator
Marriott Vacation Club
Orlando, FL
01.2022 - 12.2022
- Worked to build relationships with customers and built potential for sales presentations.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Presented professional image consistent with company's brand values.
- Attended monthly sales meetings and quarterly sales trainings.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Keyholder
Movado Group Inc.
Orlando, FL
08.2017 - 03.2020
- Accepted and processed customer returns.
- Trained and mentored new employees.
- Oversaw team of 12 employees.
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Processed cash, credit, debit and check payments.
- Counted out cash drawers and balanced totals.
- Monitored security areas during busy periods.
- Opened inventory boxes and restocked shelves.
- Directed customers to correct store locations.
- Built relationships with customers to increase likelihood of repeat business.
- Identified potential shoplifters and alerted management.
- Answered customer telephone calls promptly and in an appropriate manner.
- Alerted customers to upcoming sales events and promotions.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Contacted other store locations to determine merchandise availability.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Supervised and directed all merchandise and shipment processing.
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to already gifted team .
- Communicated clear expectations and goals to each team member.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Worked with the management team to implement the proper division of responsibilities.
- Assisted customers with selecting and customizing available items based on individual requirements.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Finishing the year with over $350,000 in sales, exceeding all the expectations.
Retail Sales Associate
Movado Group Inc.
Orlando, FL
08.2017 - 05.2018
- Welcomed customers into the store and helped them locate items.
- Communicated clear expectations and goals to each team member.
- Identified potential shoplifters and alerted management.
- Actively pursued personal learning and development opportunities.
- Responded to customer concerns with friendly and knowledgeable service.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Prioritized helping customers over completing other routine tasks in the store.
- Contacted other store locations to determine merchandise availability.
- Recommended merchandise to customers based on their needs and preferences.
- Alerted customers to upcoming sales events and promotions.
- Responded to customer questions and requests in a prompt and efficient manner.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Exceeded monthly sales goals and new customer penetration
- Introduced and sold new products to customers
Sales Associate
Giorgio Armani Outlet
Orlando, FL
09.2016 - 03.2017
- Developed positive customer relationships through friendly greetings and excellent service.
- Maintained records related to sales.
- Verified that all customers received receipts for purchases.
- Maintained adherence to all company protocols.
- Provided repeat customers with exceptional care and attention.
- Directed individuals to merchandise locations.
- Prepared merchandise for sales floor.
- Greeted customers and ascertained customers' needs.
- Proposed innovative marketing ideas.
- Answered questions regarding the store and its merchandise.
- Worked collaboratively in team environment.
- Kept work areas clean and neat at all times.
- Demonstrated use and care of merchandise.
- Suggested accessories and complementary purchases.
Education
High School Diploma -
Zola 2
Marrakech2014
Skills
- Team player
- Goal-oriented
- Detail-oriented
- Cash handling and management
- Bilingual; English, Arabic
- Public relations
- Excellent work ethic
- Positive and friendly
- Self-motivated
- Sales proficiency
- Energetic nature
- Hard-working mindset
- Customer service focus
- Time management
- Training and development
- Customer-oriented
- Excellent communication skills
- Sales experience
- Active listening skills
- Upselling techniques
- Motivated team player
- Retail sales
hobbies
- Reading
- Working out
- Traveling
- Cooking
- Chess
- Soccer
- Motorcycling
Timeline
Marketing Coordinator
Marriott Vacation Club
01.2022 - 12.2022
Sales Supervisor
Swatch Group
05.2020 - Current
Keyholder
Movado Group Inc.
08.2017 - 03.2020
Retail Sales Associate
Movado Group Inc.
08.2017 - 05.2018
Sales Associate
Giorgio Armani Outlet
09.2016 - 03.2017
High School Diploma -
Zola 2